Reduced opening hours at Western Eye Hospital accident and emergency department
The Western Eye Hospital accident and emergency department is operating on reduced opening hours from 08:00 to 20:30 with effect from Friday 10 April 2020. This temporary change to opening hours is part of the response to the coronavirus outbreak which is affecting NHS services. If you feel your condition requires urgent treatment outside of these times, then please attend the A&E departments at St Mary’s Hospital or Charing Cross Hospital.
Our emergency care services include accident and emergency departments, specialist emergency centres and urgent treatment centres (UTC).
- A&E services are based at Charing Cross and St Mary's hospitals
- Ambulatory emergency care (AEC) services are located at Charing Cross and St Mary's hospitals
- Urgent treatment centres are located at Charing Cross, Hammersmith and St Mary's hospitals
- Our children's A&E is located at St Mary's Hospital
Our hospitals are also the home to some of London’s specialist acute medicine centres including:
- a major trauma centre at St Mary’s Hospital
- a hyper acute stroke unit at Charing Cross Hospital
- a heart attack centre at Hammersmith Hospital
- a ophthalmic emergency service at the Western Eye Hospital.
These centres are staffed by expert teams and provide specialised emergency treatment, giving patients the best chance of recovery. To ensure you receive the best possible specialist care, an ambulance may take you to one of these centres rather than your nearest emergency department.
Find out where to go for medical advice or treatment if you are feeling unwell or have had an accident.
Our staff should be able to carry out their work without fearing for their safety. We do not tolerate any threatening or aggressive behaviour towards staff.
Conditions and treatments
You will be seen by specialist doctors and nurses. We use a priority system where the most clinically unwell patients are seen first.
We offer investigations and appropriate treatment for each patient's condition.
In an emergency always dial 999.
If you are feeling unwell now call NHS 111 for advice and health information. The helpline is open 24 hours a day. You can also visit www.nhs.uk/111 to determine if your symptoms can be managed at home, if you need advice from the NHS or if you need to call for an ambulance.
Further online resources
Paddington square construction works next to St Mary's Hospital
Patients and visitors to St Mary’s Hospital may experience some disruption caused by nearby construction works for the Paddington Square development (located between Praed Street and South Wharf Road). We apologise in advance for any impact these neighbouring works may have for our patients and visitors.
While the developer has put in place a range of mitigation and monitoring measures, we anticipate that there may be some disruption caused by additional noise, dust and vibration. If patients and visitors wish to raise any issues about the impact of the construction works on their care and treatment, then we would ask them to speak to our staff or contact the patient advice and liaison service (PALS).
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St Mary's and Charing Cross A&Es will join NHS 111 First service from 27 November
St Mary's and Charing Cross A&Es will join NHS 111 First service from Thursday 27 November - providing booked appointments for patients with urgent but not life-threatening medical needs.
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Extra funding helps Imperial College Healthcare prepare for winter with Covid-19
Imperial College Healthcare has received funding to help make adaptations to our A&E departments to allow for more space and opportunities for emergency patient care while we still respond to Covid-19 this winter.
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Charing Cross Hospital selected for London-wide programme to reduce hospital stays following improvements to acute medical care pathway
Charing Cross Hospital has been named as one of five hospitals involved in a new London-wide programme aimed at reducing patient stays in hospital.