Following an expert review of fire safety (link to full news story) at the vacant Samaritan Hospital, next door to the Western Eye Hospital, we are relocating some services from the Western Eye Hospital.

We are a specialist eye hospital with an A&E department based on the ground floor that is open from 08.00 to 20.30. Facilities include outpatients, inpatients, day case and inpatient surgery, and a eye accident and emergency service. This is the only service of its kind in West London exclusively providing emergency eye treatment for both adults and children.

If you have an eye emergency you can walk into the hospital and present yourself to reception where you will be seen by a specialist triage nurse and the urgency of the situation is assessed.

As a Trust we are monitored against national standards and targets known as performance indicators. They provide an overview of how successful we are as an organisation at delivering healthcare. They help us monitor waiting times, safety and patient experience.

Our hospitals are also regularly inspected by the Care Quality Commission (CQC) who award ratings against five quality domains: safe, effective, caring, responsive and well-led. On On 7 January 2015 the Trust was given the overall CQC rating:

Our most recent inspection report dated 23 July 2019 has seen improved quality of care across a range of services that were inspected back in February 2019, including London’s first outstanding rating for maternity care at both Queen Charlotte’s and Chelsea And St Mary's hospitals. 

See the report