Quality care for all our patients

Read how we will continue to provide high quality care amid what we expect to be a challenging winter

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Urgent and Emergency Care Survey 2024

Help other patients by providing feedback on your care

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How we are doing

Cartoon patient with doctor and relative

As a Trust we are monitored against national standards and targets known as performance indicators. They provide an overview of how successful we are as an organisation at delivering healthcare. They help us monitor waiting times, safety and patient experience.

Our hospitals are also regularly inspected by the Care Quality Commission (CQC) who award ratings against five quality domains: safe, effective, caring, responsive and well-led. On On 7 January 2015 the Trust was given the overall CQC rating:

CQC requires improvement rating

Our most recent inspection report dated 23 July 2019 has seen improved quality of care across a range of services that were inspected back in February 2019, including London’s first outstanding rating for maternity care at both Queen Charlotte’s and Chelsea And St Mary's hospitals. 

See the reports

Supporting our charity

Imperial Health Charity is the Trust’s dedicated charity. It helps our hospitals do more through grants, arts, volunteering and fundraising.

The charity funds major redevelopments, research and medical equipment, as well as helping patients and their families at times of extreme financial difficulty.

You can support the charity’s work by making a donation, taking part in a fundraising event or volunteering in our hospitals.

Find out more about our charity