Preventing and tackling conflict
Our hospitals are very busy and you may need to wait longer for care than usual.
These challenges can be very frustrating for everyone. As part of our response to preventing and tackling conflict, we have set out clear expectations on how we should all behave towards one another.
Find out moreLatest news
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Catch up on our Annual General Meeting, held on 23 July 2025
On Wednesday, 23 July we held our Annual General Meeting (AGM), hosted by Professor Tim Orchard, chief executive of Imperial College Healthcare NHS Trust and Matthew Swindells, chair of North West London Acute Provider Collaborative.
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Resident doctors' strike: 25 - 30 July
The British Medical Association is planning a resident doctors' strike, which is scheduled to run from 7am on Friday 25 July to 7am on Wednesday 30 July.
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AI can identify hidden heart valve defects from a patient’s ECG
An AI algorithm could help to predict which patients might develop significant heart problems years in advance, just based on ECG readings.
Keeping in touch Find out more
We recognise the valuable contribution that visiting makes to the care and wellbeing of our patients. That’s why we are pleased to return to our pre-pandemic approach to visiting. However, to help us to protect others, if you have any covid-19 or flu type symptoms please do not visit any of our sites.
Read our full visiting guidelines and information here.
Coming to hospital Our locations
You can read about our main hospital sites by clicking on the links below. Each hospital page has a map, how to find us and parking information, ward information and a list of patient facilities.
- Charing Cross Hospital
- Hammersmith Hospital
- Queen Charlotte's & Chelsea Hospital
- St Mary's Hospital
- Western Eye Hospital
Where to go for care Learn more
Feeling unwell? Had an accident?
If you need medical advice or treatment but you’re not sure whether to go to a GP, urgent treatment centre or A&E, click here for guidance.
You can also read more about our emergency services here.
Feedback, compliments and complaints Find out more
Tell us about your positive experiences and raise your concerns to help us to make improvements to our services. You can feedback by:
- Calling or emailing our patient advice and liaison team
- Taking our friends and family test
- Giving your feedback on NHS Choices or Twitter
- Nominating a member of our staff for an award