Blood tests
Appointments for blood tests are offered Monday through Friday at the main outpatient departments of Charing Cross, Hammersmith, and St Mary’s hospitals.
Emergency care
Our emergency care services include accident and emergency departments, specialist emergency centres, and urgent treatment centres (UTCs).
Outpatient appointments
Information on supporting you while you wait, preparing for, and what to expect before, during, and after an appointment, including accessibility support and booking an interpreter.
Surgery
If you are coming into hospital for surgery or a procedure as an outpatient, or as an inpatient, requiring a hospital stay for recovery there are things you can do to prepare.
Patients
Our patient's section includes information about help, support and facilities available to you during your visit.
Feedback - complaints, comments and concerns
We value your feedback on our services. Whether you have positive experiences to share or concerns that require attention, your input guides us in our continuous improvement efforts.
Staying safe during your visit
Keeping you safe and well while in hospital is a priority for our staff. There are also some simple things you can do to help keep yourself safe during your hospital stay or visit.
Visiting a patient
We value the positive impact that visits have on the care and comfort of our patients and have implemented a range of safety measures to keep everyone safe and secure when visiting our hospitals.
Preventing and tackling conflict
Our hospitals are very busy and you may need to wait longer for care than usual.
These challenges can be very frustrating for everyone. As part of our response to preventing and tackling conflict, we have set out clear expectations on how we should all behave towards one another.
Find out moreLatest news
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Read the full storyCutting-edge radiotherapy machines to improve cancer care
Patients are set to benefit from faster and safer cancer treatment, thanks to two new cutting-edge radiotherapy machines at Charing Cross Hospital.
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Read the full storyInclusive recruitment programme drives progress towards increasing ethnic diversity in senior roles
Our inclusive recruitment programme has increased Black and Minority Ethnic representation in senior leadership roles, according to a new study.
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Read the full storyImproving our estate
We are planning to invest £115m across our five hospitals in 2025/26 to reduce estate risks and improve experience in response to redevelopment delays.
Keeping in touch Find out more
We recognise the valuable contribution that visiting makes to the care and wellbeing of our patients. That’s why we are pleased to return to our pre-pandemic approach to visiting. However, to help us to protect others, if you have any covid-19 or flu type symptoms please do not visit any of our sites.
Read our full visiting guidelines and information here.
Coming to hospital Our locations
You can read about our main hospital sites by clicking on the links below. Each hospital page has a map, how to find us and parking information, ward information and a list of patient facilities.
- Charing Cross Hospital
- Hammersmith Hospital
- Queen Charlotte's & Chelsea Hospital
- St Mary's Hospital
- Western Eye Hospital
Where to go for care Learn more
Feeling unwell? Had an accident?
If you need medical advice or treatment but you’re not sure whether to go to a GP, urgent treatment centre or A&E, click here for guidance.
You can also read more about our emergency services here.
Feedback, compliments and complaints Find out more
Tell us about your positive experiences and raise your concerns to help us to make improvements to our services. You can feedback by:
- Calling or emailing our patient advice and liaison team
- Taking our friends and family test
- Giving your feedback on NHS Choices or Twitter
- Nominating a member of our staff for an award