Blood tests
Appointments for blood tests are offered Monday through Friday at the main outpatient departments of Charing Cross, Hammersmith, and St Mary’s hospitals.
Emergency care
Our emergency care services include accident and emergency departments, specialist emergency centres, and urgent treatment centres (UTCs).
Outpatient appointments
Information on supporting you while you wait, preparing for, and what to expect before, during, and after an appointment, including accessibility support and booking an interpreter.
Surgery
If you are coming into hospital for surgery or a procedure as an outpatient, or as an inpatient, requiring a hospital stay for recovery there are things you can do to prepare.
Patients
Our patient's section includes information about help, support and facilities available to you during your visit.
Feedback - complaints, comments and concerns
We value your feedback on our services. Whether you have positive experiences to share or concerns that require attention, your input guides us in our continuous improvement efforts.
Staying safe during your visit
Keeping you safe and well while in hospital is a priority for our staff. There are also some simple things you can do to help keep yourself safe during your hospital stay or visit.
Visiting a patient
We value the positive impact that visits have on the care and comfort of our patients and have implemented a range of safety measures to keep everyone safe and secure when visiting our hospitals.
Preventing and tackling conflict
Our hospitals are very busy and you may need to wait longer for care than usual.
These challenges can be very frustrating for everyone. As part of our response to preventing and tackling conflict, we have set out clear expectations on how we should all behave towards one another.
Find out moreLatest news
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Read the full storyOur 2025 research recap
As 2025 draws to a close we are reflecting on our research and innovation achievements over the past year. We are so proud of everything we have achieved to improve the care and treatment of patients in north west London and beyond.
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Read the full storyDirector of Population Health named in New Year Honours
Many congratulations to Dr Dominique Allwood, who has been awarded an MBE in the King’s New Year Honours List for services to the NHS.
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Read the full storyCharing Cross Hospital is early adopter of innovative implant treatment for sleep apnoea
We are one of a very small number of NHS Trusts to offer a pioneering surgical implant as a treatment for moderate to severe sleep apnoea, when traditional treatments haven’t worked.
Keeping in touch Find out more
We recognise the valuable contribution that visiting makes to the care and wellbeing of our patients. That’s why we are pleased to return to our pre-pandemic approach to visiting. However, to help us to protect others, if you have any covid-19 or flu type symptoms please do not visit any of our sites.
Read our full visiting guidelines and information here.
Coming to hospital Our locations
You can read about our main hospital sites by clicking on the links below. Each hospital page has a map, how to find us and parking information, ward information and a list of patient facilities.
- Charing Cross Hospital
- Hammersmith Hospital
- Queen Charlotte's & Chelsea Hospital
- St Mary's Hospital
- Western Eye Hospital
Feedback, compliments and complaints Find out more
Tell us about your positive experiences and raise your concerns to help us to make improvements to our services. You can feedback by:
- Calling or emailing our patient advice and liaison team
- Taking our friends and family test
- Giving your feedback on NHS Choices or Twitter
- Nominating a member of our staff for an award