Patients and visitors
Visitors are very welcome at the hospital during visiting hours.
Hospitals are a place of work for our doctors and nurses and a place of rest and recuperation for our patients. Please ensure that you only come to visit patients during official visiting times. You will not be allowed onto a ward outside of visiting times other than in the most exceptional circumstances.
We ask that all visitors remember the following guidelines during their visit:
- Respect our staff
- Clean your hands and use the antibacterial gel provided to help prevent the spread of infection
- Sit on the chairs provided and not on the bed
- Use public toilets and not those reserved for patients
- Do not touch a patient’s wounds as it may spread infection
- Do not share a patient’s toiletries
- Switch off your mobile phone on the ward as they can disturb other patients and electronic equipment
- Do not smoke on hospital grounds
Hours vary from ward to ward, so please check the correct times with a member of staff or go to our wards/inpatient area section. However, as a guide, the visiting hours follow these general patterns:
- Adult wards
General adult in-patient wards are between 15.00 to 16.00 and 18.30 to 20.00.
Adult intensive care: From 10.30 to 15.30 and from 18.00 to 20.00
- Our Carers’ Passport
If you’re a carer we understand that your presence on the ward provides essential comfort and support to the person you care for. We ensure that carers, particularly those of patients with dementia, are able to be present on the ward with their loved one at any time. Please check with ward staff to see if you are entitled to a ‘Carers’ Passport’ which will give you 24-hour access to the ward.
- Children’s wards
24 hours a day for parents or carers only.
24 hours a day for partners and 15.00 to 20.00 for all other visitors.
- Patients with dementia
Patients with dementia benefit from having a familiar carer to help them through their stay in hospital. Please check with ward staff what visiting arrangements are available and whether you are entitled to a ‘Carers’ Passport’ which allows 24-hour access to the ward for carers of patients with dementia.
- Protected meal times
Most wards also operate protected meal times during which visitors are not allowed. Meals times are from 12.30 to 14.00 and 17.30 to 18.30.
No more than two people may visit a patient at any one time. This is to allow patients vital rest and recovery time. We ask that visitors are quiet on the wards to avoid disturbing other patients.
Children are welcome if they are quiet and do not disturb other patients. They should be accompanied at all times by an adult.
If you are feeling unwell
You should not visit someone in hospital if you are sick or feeling unwell as some of our patients are vulnerable to infection. Visitors should also stay at home if they are suffering or recovering from any infectious illnesses such as diarrhoea, vomiting, coughs, colds or flu.
How to find a patient staying in the hospital
The main reception desk in each of our hospitals can help you to locate where your friend or relative is staying.
The rules on gifts such as flowers or chocolate vary from ward to ward. You should check with the nurse in charge of the ward about what is allowed.
Visitors to any of the Trust’s hospitals can use purpose-built accommodation next to Hammersmith Hospital on Du Cane road. They are a 10-minute walk from East Acton tube station and easily accessible by local buses. Accommodation is limited so early booking is advisable. Please call 020 3313 4873 or email imperial.Accommodation@nhs.net. Rates are £58.00 per night for patient relatives and £65.00 for all other guests (prices correct as of April 2018).
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