We have introduced several initiatives to help you keep in touch with family and friends during your stay in hospital. Find out how we can help you keep in touch with loved ones during your stay in hospital and ask your care team for support if needed.

Personal items drop off for inpatients

We have made arrangements for your families and friends to drop off personal items to help make your stay in hospital more comfortable. Items or packages should be clearly labelled with your name and ward and can be dropped off at the following times: Monday through Friday, 11.00 to 13.00.

To help prevent or reduce the risk of infection, food poisoning and food-borne illnesses, please do not drop off any food that is hot, perishable or requires refrigeration or heating.

There are three drop-off points across our three main hospital sites, as follows:

  • Charing Cross Hospital at the Patient Advice and Liaison Service (PALS) office in the main entrance lobby on the ground floor
  • Hammersmith Hospital at the Patient Advice and Liaison Service (PALS) office in the south corridor of B block
  • St Mary’s Hospital at the Patient Advice and Liaison Service (PALS) office on the ground floor of the Queen Elizabeth Queen Mother (QEQM) building

Letters from family and friends

Our patient experience team is accepting messages for patients. Your friends and family are welcome to email letters to imperial.patient.experience@nhs.net – they should clearly label emails with the patient's name and ward. The patient experience team will email the messages to nominated person on the ward who will read them out to patients. This service operates Monday to Friday between the hours of 9.00 and 16.30. Please note that the the mailbox is closed during bank holidays.

Tablet devices

Wards have a limited number of electronic tablet devices to enable you to make video and voice calls to family and friends using an app. The device has additional apps providing information you may find useful, news, web browsing, social media access, streaming and games. We are also providing free premium Wifi. This initiative is funded by Imperial Health Charity.