Your stay in hospital
We understand you may be worried about coming into hospital for a procedure or surgery, or concerned about a friend or relative who is an inpatient. Please be assured we are taking every precaution to keep our patients safe during the Covid-19 pandemic.
Protecting our patients and staff
We are taking every precaution to protect our patients and staff, and that is why we are asking all patients and their carers to familiarise themselves with our new procedures for coming into hospital. We have developed a leaflet to help guide our patients through some of the changes we've made for inpatients in response to the coronavirus pandemic.
Download our leaflet to learn more.
Download our easy read leaflet
Face coverings for patients
All members of the public now have to wear face coverings when in hospital – whether they are visiting a patient or going to an outpatient appointment. This is to reduce the risk of transmitting coronavirus to others.
Face coverings can be cloth or home-made, or be a scarf or bandana, and should cover the mouth and nose. Please bring your own face-covering. Face coverings worn as part of religious beliefs or cultural practice are acceptable, providing they are not loose and cover the mouth and nose. Children and babies under three years should not wear a face covering.
Once you are admitted to hospital, you will be provided with surgical masks to wear. If you leave the ward or clinical area at any point to go to another part of the hospital, you should take off your mask, put it in the bin, and replace it with a new mask which we can provide you with.
For more information on how to make your own face covering, visit Gov.UK website.
Exemption badges for those unable to wear face mask or covering
If you are unable to wear a face mask or face covering while in a public place, or need assistance due to your age, health or disability, you can print off a badge to let other people know. You can also print off a badge if you need people to take off their mask or face-covering so you can better understand what they say.
You may need to stay at one of our hospitals to have a procedure or receive treatment, either overnight as an inpatient or during the day as a day patient. If your stay is planned you will receive a letter with the date you need to come to hospital (your admission date). If you have any questions about your admission date, please call the phone number on your letter.
About this page
- Last updated
Before your stay
Find out what to expect when you arrive at hospital and what you may need to bring.
During your stay
From mealtimes to personal protective equipment, coming into hospital can sometimes be daunting and there is a lot you may want to know.
After your stay
You may need care after your hospital stay.
Feedback, compliments and complaints
Tell us about your positive experiences and raise your concerns to help us to make improvements to our services. You can feedback by:
- Calling or emailing our patient advice and liaison team
- Taking our friends and family test
- Giving your feedback on NHS Choices
- Nominating a member of our staff for an award