We understand you may be worried about coming into hospital for a procedure or surgery, or concerned about a friend or relative who is an inpatient. Please be assured we are taking every precaution to keep our patients safe during Covid-19.

Protecting our patients and staff

We are taking every precaution to protect our patients and staff, and that is why we are asking all patients and their carers to familiarise themselves with our new procedures for coming into hospital. We have developed a leaflet to help guide you through some of the changes we've made for inpatients in response to Covid-19. 
Download our leaflet to learn more
Download our easy read leaflet

Face masks

All patients and members of the public must wear a surgical (blue and white) face mask while in our hospitals. Masks are provided. 

 

You must wear a face mask even if you have had a Covid-19 vaccine.


Exemption badges for those unable to wear face mask or covering

If you are unable to wear a face mask or need assistance due to your age, health or disability, you can print off a badge to let other people know. You can also print off a badge if you need people to take off their mask or face-covering so you can better understand what they say.

We know it can be harder to hear staff speaking when they are wearing masks and when you cannot see their facial expressions. Let staff know if you cannot hear or understand them clearly. 

Staying in hospital

You may need to stay at one of our hospitals to have a procedure or receive treatment, either overnight as an inpatient or during the day as a day patient. If your stay is planned you will receive a letter with the date you need to come to hospital (your admission date). If you have any questions about your admission date, please call the phone number on your letter.

 

 


Feedback, compliments and complaints Read more

Tell us about your positive experiences and raise your concerns to help us to make improvements to our services. You can feedback by: