We are always interested to hear about what you think of our services. Whether you have positive experiences to share or concerns that need addressing, your input helps us improve.
Raising a concern
We aim to provide the best care to our patients, but we know we don’t always get it right. If you have a concern, we encourage you to let us know as soon as you can. We will listen to you and take your feedback seriously. By letting us know about your experiences, we can identify problems and make improvements.
Often the quickest and easiest way to resolve a problem or to answer your questions, is to speak to the staff who are caring for you or your relative or friend. It’s usually best to try and address problems as they arrive and before they become a formal complaint. For example, if you have waited a long time at an outpatient appointment, tell the nurse in charge. He or she should be able to give you an explanation and, if it is a common problem, feedback to the people responsible for organising the service to see if improvements can be made.
If for any reason you don’t feel comfortable speaking to the staff caring for you, or you’re not happy with the action taken, you can contact our patient advice and liaison service (PALS) or escalating the issue by making a formal complaint or contacting Call for concern.
Customer service
Our patient advice and liaison service (PALS) offers support, advice, and information to patients, their families, and carers. Their role is help resolve concerns or issues patients may have about their care with us.
Call for concern
For patients who are concerned that ward staff aren’t recognising that a patient’s condition may be getting worse.
Make a formal complaint
If the staff caring for you or our Patient advice and liaison service (PALS) are unable to resolve your concerns informally, you have the choice to make a formal complaint.
Sharing general feedback about your experience
You can review the care you received by completing the survey or submitting a comment.
General feedback about our services
We value your feedback on the care and treatment you've received from us. Our dedicated staff strives to provide the highest quality care to all our patients, and your support and encouragement mean a great deal to us.
Patient experience feedback following your hospital visit
You can also provide anonymous feedback on your experience with our services. After your treatment, we'll send you a link to our survey, known as the Friends and Family Test. If you haven't received a link to the survey, you can also complete the Friends and Family Test by clicking on the link below.
Your feedback is invaluable in helping us improve and address any issues that may arise.
Review our care on the NHS.uk website
To feedback on any of our services, you'll need to search or navigate to the page for the hospital or service you’ve visited, click on ‘reviews and ratings’ and ‘review this hospital yourself’.
Thank someone who cared for you at hospital
If you’ve had a positive experience with one of our members of staff during your time in hospital, you can nominate them for an award.
Make a difference
Our staff recognition scheme rewards the hard work, dedication and achievements of those individuals that go out of their way to exceed your expectations.
If someone has made a difference to you, why not show them.
Daisy Awards
Patients, their families or carers can nominate nurses and midwives at our Trust, who have shown outstanding clinical skill and compassionate, for a ‘DAISY Award for Exceptional Nurses’.
Other useful links:
Health records
Your health records (also known as patient or medical records) are a log of your health and the treatment you have received from the NHS. We hold this information to ensure you receive the best possible care now and in the future.
Contact and find us
There are various ways to get in touch with us. Please ensure you select the correct hospital or health centre for your visit, as our facilities can be expansive, and navigating them may require some time.