Feedback - complaints, comments and concerns

We are always interested to hear about what you think of our services. Whether you have positive experiences to share or concerns that need addressing, your input helps us improve.

Raising a concern

We aim to provide the best care to our patients, but we know we don’t always get it right. If you have a concern, we encourage you to let us know as soon as you can. We will listen to you and take your feedback seriously. By letting us know about your experiences, we can identify problems and make improvements.

Often the quickest and easiest way to resolve a problem or to answer your questions, is to speak to the staff who are caring for you or your relative or friend. It’s usually best to try and address problems as they arrive and before they become a formal complaint. For example, if you have waited a long time at an outpatient appointment, tell the nurse in charge. He or she should be able to give you an explanation and, if it is a common problem, feedback to the people responsible for organising the service to see if improvements can be made.

If for any reason you don’t feel comfortable speaking to the staff caring for you, or you’re not happy with the action taken, you can contact our patient advice and liaison service (PALS) or  escalating the issue by making a formal complaint or contacting Call for concern. 

Sharing general feedback about your experience

You can review the care you received by completing the survey or submitting a comment.

Thank someone who cared for you at hospital

If you’ve had a positive experience with one of our members of staff during your time in hospital, you can nominate them for an award.

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