Call for concern is a 24/7 service that helps patients, relatives and carers get direct access to senior clinicians if they are concerned that ward staff aren’t recognising that a patient’s condition may be getting worse. This is only for patients staying in our hospitals.

Clinical deterioration is detected by clinical staff every day, using their own skills, and knowledge as well as digital and other early warning systems. However, friends and relatives, as well as patients themselves, may spot ‘soft signs’ of deterioration before it becomes apparent to staff. 

Call for concern, enables patients and families to call our response team at any time of day with their worries. The response team, who already work closely with colleagues across our hospitals when a patient is very unwell, will assess the situation and take any action that’s needed.

The Call for concern service can be reached by calling: 020 3311 1114

The Call for concern service is one part of Martha's Rule, which we are piloting at our hospitals.