Find out what to expect when you arrive at hospital and what you may need to bring.

Covid-19 testing

All patients must do a lateral flow test at home within 24 hours of their appointment and complete the Covid-19 checklist. This includes patients who:

  • need to do a PCR test 3 days before their procedure or surgery date, as advised by their care team
  • are fully vaccinated

What to bring to hospital

If you are coming to stay in hospital either overnight or as a day patient, please bring with you:

  • Your address and phone number
  • Your admission letter and appointment card
  • The name, address and phone number of your GP
  • A list of any medication you are taking, including non-prescription medicines and inhalers
  • Up-to-date details of your next of kin or emergency contact details
  • Payment for any prescriptions, or an exemption card
  • Toiletries if you are staying overnight

You may also want to bring:

  • A toothbrush, toothpaste and soap, tissues
  • A hairbrush or comb
  • Any glasses, hearing aids or dentures that you wear
  • Manual or cordless razor and shaving foam
  • Contact phone numbers for your relatives, friends and carers
  • Things to do, such as reading material, writing material, a personal music player, a mobile or tablet device if you have one (must be used with headphones)

Please don’t bring:

  • Valuables or large sums of money
  • Large items — you will only have a small bedside cupboard to store your belongings in
  • An alarm clock — this may disturb other patients

Getting to hospital

We advise giving yourself plenty of time to get to hospital and to find where you need to go.

  • You may be asked to use a particular car park and hospital entrance, so please check your clinic letter for details on where to go when you arrive.
  • Find out about the different ways you can travel to each of our hospital sites
  • Read more about hospital transport and whether you are eligible

Special requirements

  • Do you need an interpreter?
    If you need a foreign language interpreter or sign language interpreter, please contact us directly at least 48 hours before your admission on 020 3311 7697, or by emailing:
  • Disabled access
    Many of our buildings have disabled access and disabled accessible toilet facilities. Please view the maps/location information for each of our sites for more information. If you require a wheelchair, we will book for a porter to come and collect you when you arrive at our hospital reception.
  • Learning disabled patients
    We advise all patients with learning disabilities to bring a carer or friend with them to their pre-assessment appointment and on the day of their admission.
  • Accessible information
    If you need information, such as leaflets and advice in a different format e.g. brail or large text please email