The Care Quality Commission (CQC) is the independent regulator of healthcare services in England. The CQC works with NHS organisations like us to make sure we provide people with safe, effective, compassionate and high-quality care.

CQC rating

The Care Quality Commission (CQC) is the independent regulator of healthcare services in England. The CQC works with NHS organisations like us to make sure we provide people with safe, effective, compassionate and high-quality care.

Services are assessed according to the CQC’s five domains: Safe, Effective, Caring, Responsive and Well-led.

Services are then rated. The categories for ratings are: Inadequate, Requires improvement, Good and Outstanding.  These ratings are then added up to produce an overall rating for each hospital, as well as a rating for the Trust overall. Further information on our Trust-wide rating can be found below. 

Our latest inspection: Outpatient and diagnostic imaging services CQC inspection in November 2016

The CQC returned to inspect outpatient and diagnostic imaging services in November 2016.

Inspection results 

The CQC has found that outpatient services and diagnostic imaging across all of our sites have improved since our first, full inspection in September 2014.

CQC ratings for outpatient and diagnostic imaging services overall at St Mary’s and Hammersmith hospitals have increased by two levels, to ‘good’, while the rating for Charing Cross increased by one level, to ‘requires improvement’. 

Areas of outstanding practice

The CQC identified two areas of outstanding practice in outpatient services.

  • The Trust-wide Outpatient Improvement Programme, which was launched in May 2015 and will continue to make further improvements during 2017/18
  • The HIV and Sexual Health Service located in the Jefferiss Wing at St Mary’s Hospital was noted for its “track record of building staff skill mix and service sustainability”

For further information please read our latest new release

Our last trust-wide CQC inspection: September 2014

We were inspected by the CQC in September 2014 and four of our hospitals were visited:

The CQC considers the Western Eye Hospital to be a specialist hospital so it was not included in our inspection and will be inspected separately.

The CQC inspected nine services across four of our hospitals:

  • Urgent and emergency care
  • Medical care (including older peoples’ care)
  • Surgery
  • Critical care
  • Maternity and gynaecology
  • Neonatal services
  • Services for children and young people
  • End of life care
  • Outpatients and diagnostic imaging

Inspection results

All of our ratings and our inspection reports are available on the CQC website.

You can also see our initial response to the CQC’s findings here.

Overall, as a Trust, we were rated as ‘requires improvement’. In terms of the CQC’s five domains, we were awarded the following ratings:

Domain

 Rating

Safe

 Requires improvement

Effective

 Good

Caring

 Good

Responsive

 Requires improvement

Well-led

 Requires improvement

Hospital ratings

Hospital

 Rating

Queen Charlotte’s & Chelsea Hospital

Good

Charing Cross Hospital

Requires improvement

Hammersmith Hospital

Requires improvement 

St Mary’s Hospital

Requires improvement 

 

Ratings for our services

  • Two of our core services, maternity and gynaecology, and end of life care, were rated as ‘good’ across all sites
  • Our outpatient departments and diagnostic imaging, both core services, were rated as ‘inadequate’ across all sites
  • Our remaining core services received a mixture of ‘good’ and ‘requires improvement’ ratings across the sites 

Areas of outstanding practice

During their visit, the CQC identified a number of areas of outstanding practice at the Trust:

  • Our patient outcomes for trauma and stroke services at Charing Cross Hospital, which are some of the best in the country
  • The NIHR Biomedical Research Centre, which is hosted by our Trust, and has a strong focus on translational research
  • The impact of our new CEO and senior leadership team and the optimism among our staff
  • The leadership programmes available to staff, which aim to drive exceptional performance

Making improvements following our CQC inspection

Here you can find more information about the improvements we have made following our CQC inspection.

Requires improvement

Requires improvement