Accident and emergency
Contact
- Charing Cross Hospital
- 020 3311 1005
- St Mary’s Hospital
- 020 3312 2447
Visitor Information
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We treat a range of life-threatening injuries and illnesses, including loss of consciousness, persistent, severe chest pain, breathing difficulties and choking and severe bleeding that cannot be stopped.
We offer investigations and appropriate treatment for each patient's condition.
NHS 111 First service
Anyone who needs urgent care at St Mary's or Charing Cross A&E will be booked into an available allocated arrival slot by first contacting NHS 111. This is part of a London-wide initiative.
In an emergency always dial 999.
If you are feeling unwell now call NHS 111 for advice and health information. The helpline is open 24 hours a day.
You can also visit www.nhs.uk/111 to determine if your symptoms can be managed at home, if you need advice from the NHS or if you need to call for an ambulance.
The A&E department treats those with life-threatening injuries and illnesses.
All emergency departments use a priority system where the most seriously ill patients are seen first. We have a major trauma centre at St Mary’s Hospital, a hyper acute stroke unit (HASU) at Charing Cross Hospital and a heart attack centre at Hammersmith Hospital.
Clinics
St Mary’s Hospital accident and emergency (A&E)
Address
St Mary’s Hospital
Praed Street
London W2 1NY
Hours
The A&E is open 24 hours a day, seven days a week.
Contact information
Phone: 020 3312 6330
Charing Cross Hospital accident and emergency (A&E)
Address
Charing Cross Hospital
Fulham Palace Road
London W6 8RF
Hours
The A&E is open 24 hours a day, seven days a week.
Contact information
Phone: 020 3311 1005
Meet the team
Clinical director
Lead nurse
Emma Tippins
St Mary's Hospital
Lead consultant
Matron
Kerry Martin
Charing Cross Hospital
Lead consultant
Dr Chioma Ginigeme
Matron
Cleta Ng
Patient information
Before your visit to A&E
One family member, one friend, one guardian or carer can attend with you. You are welcome to ask for a chaperone and we will endeavour to provide one for you. We recommend that you wear comfortable clothing if possible.
Please note that we are a teaching hospital, so medical students may be present for some consultations. If you do not wish to have them in the room please let the nurse or doctor know and the students will be asked to step outside.
If you are coming to A&E from home, it is a good idea for you or your relative to bring details of any medication you are taking (it is often easiest to bring the medicine packets themselves). Please also bring any details of previous or upcoming hospital appointments as this will help our staff to understand your medical history.
Please try to remember to bring details of your GP – if you keep these details on a small piece of paper in your wallet it is easier at the hospital to give the correct details. Liaison with your GP is crucial for ensuring you receive appropriate ongoing care.
During your visit to A&E
Upon arrival please visit the A&E reception. You should be seen by a doctor within one hour of your attendance. You should be treated and either admitted or discharged within four hours.
You will be assessed and all necessary tests will be carried out. Once confirmed you will be informed whether you require admission, a further appointment, or a review by your GP. You may have blood tests or imaging as required.
After your visit to A&E
After your appointment you will receive a copy of the letter which will be sent to your GP. You will be given instructions on whether you should see your GP, or be referred to a different specialty within the hospital. If you do not remember your GP’s details, the letter will not be sent.
Patient information leaflets
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Would you recommend our accident and emergency services to your friends and family? Let us know by completing our friends and family test. Your comments will help us to make changes and take immediate action when there’s a problem.
All the nurses and doctors I dealt with at St Mary's Hospital acted professionally and in a caring manner. I would like to thank them all. The doctor who dealt with me was exceptional.
Geoff
The staff reception staff were attentive, kind, and watchful, and I was seen by a triage nurse within the hour. I was treated by a kind, courteous, skilful and attentive nurse who made sure I didn't experience any discomfort. I was bowled over and humbled by the commitment and fortitude of the staff here.
Raina
I am so grateful for the amazing care I received at this hospital. I was treated so quickly and respectfully and had some amazing nurses and doctors. I was involved in my care throughout and the doctor told me they trusted my judgement best. I felt heard, cared for and no one was in a rush to get me out the door until I was medically fit. Keep it up and thank you.
Bex