Urgent treatment centres


Urgent treatment centres (UTC) can treat a range of urgent medical problems and minor injuries. Patients who need to be seen quickly, but who do not have life-threatening illnesses or injuries, can walk into one of our three UTCs.

There are UTCs at Charing Cross, Hammersmith and St Mary's hospitals. 

  • Our Trust runs the urgent treatment centres at Charing Cross and Hammersmith hospitals in partnership with London Central and West Unscheduled Care Collaborative — this is called Partnership for Health
  • The urgent treatment centre at St Mary's Hospital is run by London Doctors Urgent Care (LDUC), part of Vocare Ltd.

Violent and aggressive behaviour: Our staff should be able to carry out their work without fearing for their safety. We do not tolerate threatening or aggressive behaviour towards staff. 

Conditions and treatments

Urgent treatment centres treat a variety of conditions that are too urgent to wait for a GP appointment (usually 48 hours) but do not need emergency treatment at an A&E.

The urgent treatment centre does not replace your GP. Your GP can provide most treatments and they hold medical records and have a broader overview of your health. Your GP can also refer patients to specialist services for less time-critical conditions.

The urgent treatment centre does not offer the following services:

  • repeat dressings
  • repeat prescriptions (unless in an emergency, when a short supply may be prescribed)
  • sexual health (please visit your local sexual health clinic)
  • dental pain or emergencies (please visit your local dentist or call 111 for emergency dental services)
  • non-urgent specialist referrals

The urgent treatment centre offers appropriate treatment for the presented condition.

Additional information

UTC at St Mary's Hospital

The UTC at St Mary's Hospital is run by London Doctors Urgent Care, part of Vocare Ltd. Patients who wish to make a complaint about the treatment or service provided by LDUC at St Mary's Hospital may speak to a member of LDUC staff, or contact the governance department via phone, email or letter. Please see below for contact details. 

Phone: 030 0123 3116
Email: lducgovernance@nhs.net

Patients may write to: 

Governance department
London Doctors Urgent Care
Vocare House
Balliol Business Park
Benton Lane
Newcastle upon Tyne
NE12 8EW


Charing Cross Hospital
020 8846 1005
Hammersmith Hospital
020 8383 4103
St Mary’s Hospital
020 3312 5758
Urgent care centre

I was thoroughly impressed from start to finish - they looked after me, were friendly and non-judgemental. I can’t thank them enough for how approachable they were and how lovely they were. So pleased and so thankful, superb service.


From the time I arrived I was treated with great care and attention. The receptionist was extremely helpful and the care I received from the nurse was excellent. I would like to say thank you and I have recommended the centre to my family, friends and workmates.

Medic in UCC Hammersmith

I attended with recurrent tonsilitis and the doctor was compassionate, clear and involved me in decisions. I've rarely felt so at ease with a doctor. Thank you.

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