From Thursday 1 October 2020, attending Hammersmith Hospital bookable urgent treatment centre will be by referral only through NHS 111.

Call 111 for urgent but not emergency medical help and you will be assessed by a trained advisor or a clinician. The advisor will refer you to the urgent care centre if you need to be seen by a GP. 

What to do when you arrive at Hammersmith Hospital bookable urgent treatment centre

  • wear face coverings at all times and follow physical distancing rules. Exemption for those unable to wear face covering
  • wash or gel your hands as soon as you enter the centre
  • please ring the entry bell at the entrance of the urgent care centre to speak with a receptionist through the intercom to confirm your appointment
  • please attend your appointment unaccompanied to keep everyone safe. Carers are welcome to come to hospital to support patients' health and social needs patients will be asked to wait in an allocated seating area and must follow the two meters physical distancing guidelines patients will be called to see an urgent care GP at their appointment time
  • please note we will not be able to see if you arrive 15 minutes late for an appointment.

About

Our urgent care centres offer an alternative to the emergency department (A&E) for a range of minor injuries and urgent medical problems.

Patients who need to be seen quickly, but who do not have life-threatening illnesses or injuries, can be seen at one of our three urgent treatment centre at Charing Cross, Hammersmith and St Mary’s hospitals.

Locations

Charing Cross Hospital - full A&E service (open 24 hours)

A&E is located at the corner of St Dunstan’s Road and Fulham Palace Road.

After you register at the reception desk, you will be assessed by an experienced emergency care clinician. They will decide if you should be treated in the main Emergency Department, the Urgent Treatment Centre, or referred to another hospital service. You may also be redirected to your GP, dentist or a pharmacist.

This service is provided by Partnership for Health–a partnership with Imperial College.

Hammersmith Hospital – bookable urgent treatment centre (by referral only through 111.

St Mary’s Hospital - full A&E service (open 24 hours)

Go to A&E which is accessible by a ramp outside the Queen Elizabeth the Queen Mother building. Wheelchair users can access the service via the main entrance.

After you register at the reception desk, you will be assessed by an experienced emergency care clinician. They will decide if you should be treated in the main Emergency department, the Urgent Treatment Centre, or referred to another hospital service. You may also be redirected to your GP, dentist or a pharmacist. 

The initial assessment and the urgent treatment centre at St Mary’s Hospital is provided by London Doctors Urgent Care (LDUC), part of Vocare Ltd. The Emergency Department service and Children’s A&E is provided by Imperial College Healthcare NHS Trust.

Visitor information

  • please attend your appointment unaccompanied to keep everyone safe. Carers are welcome to come to hospital to support patients' health and social needs patients will be asked to wait in an allocated seating area and must follow the two meters physical distancing guidelines
  • patients will be called to see an urgent care GP at their appointment time
  • patients will be discharged home or referred to another service for further treatment if needed
  • we will notify your GP with details of your consultation for your records within 24 hours

Please go to our visitors information page for our visiting restrictions in hospital

Conditions and treatments

Urgent treatment centres treat a range of urgent medical problems and minor injuries that are too urgent to wait for a GP appointment (usually 48 hours) but do not need emergency treatment at an A&E. 

Your GP can also refer you to specialist services for less time-critical conditions. 

The urgent treatment centre does not replace your GP. Your GP can provide most treatments and they hold medical records and have a broader overview of your health. Your GP can also refer patients to specialist services for less time-critical conditions.

The urgent treatment centre offers appropriate treatment for the presented condition.

Additional information

UTC at St Mary's Hospital

The UTC at St Mary's Hospital is run by Vocare Ltd. Patients who wish to make a complaint about the treatment or service provided by Vocate at St Mary's Hospital may speak to a member of Vocare staff or contact the governance department via phone, email or letter. Please see below for contact details. 

Phone: 030 0123 3116
Email: lducgovernance@nhs.net

Patients may write to: 

Governance department
St Mary's Urgent Treatment Centre
Vocare House
Balliol Business Park
Benton Lane
Newcastle upon Tyne
NE12 8EW
















Urgent care centre
 

I was thoroughly impressed from start to finish - they looked after me, were friendly and non-judgemental. I can’t thank them enough for how approachable they were and how lovely they were. So pleased and so thankful, superb service.

Natty
Nurse
 

From the time I arrived I was treated with great care and attention. The receptionist was extremely helpful and the care I received from the nurse was excellent. I would like to say thank you and I have recommended the centre to my family, friends and workmates.

Bobby
Medic in UCC Hammersmith
 

I attended with recurrent tonsilitis and the doctor was compassionate, clear and involved me in decisions. I've rarely felt so at ease with a doctor. Thank you.

Sue
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