Urgent treatment centres

Charing Cross Hospital

Urgent treatment centre address:

Our urgent treatment centre is inside A&E on the corner of Fulham Palace Road and St Dunstan's Road, near Maggie's.
Charing Cross Hospital
Fulham Palace Road
London W6 8RF

Contact information: 020 8846 1005

• Full A&E service (24 hours)
• Upon registration, you will be assessed by an experienced emergency care clinician who will direct you to the appropriate service: the emergency department, urgent treatment centre, or another hospital service. You may also be redirected to your GP, dentist, or a pharmacist.

Hammersmith Hospital

Our urgent treatment centre is next to the main entrance.

Hammersmith Hospital
Du Cane Road
London W12 0HS

• The urgent treatment centre only sees patients with booked appointments who have been referred by the 111 service.
• For urgent medical help, please access other local NHS services such as our urgent treatment centres at either Charing Cross or St Mary’s hospitals.
• Intended for urgent but non-emergency medical help.
• You will be assessed by a trained advisor or clinician via 111, who will refer you to the urgent care centre if needed.
• Please note there is no A&E at Hammersmith Hospital.

St Mary’s Hospital

Please visit the reception area inside our A&E to register for the urgent treatment centre.

Our A&E can be accessed by a ramp outside the Queen Elizabeth the Queen Mother building; wheelchair access via the main entrance and take the lift to the first floor.

Queen Elizabeth Queen Mother (QEQM) building
South Wharf Road
London W2 1NY

Contact information: 020 3312 5707

• After registration, you will be assessed by an experienced emergency care clinician who will determine the appropriate treatment pathway.
• The service is open 24 hours a day, seven days a week, staffed by experienced clinicians.

Patient information

Before your appointment

Please attend your appointment unaccompanied to keep everyone safe. Carers are welcome to come to hospital to support patients' health and social needs.

It is recommended that you wear comfortable clothing if possible.

Please note that we are a teaching hospital, so healthcare students may be involved in your care. If you do not wish to have them in the room please let the nurse or doctor know and the students will be asked to step outside.

If you are coming to the A&E, ambulatory emergency care unit or urgent treatment centre from home, it is a good idea for you or your carer to bring details of any medication you are taking (it is often easiest to bring the medicine packets). Please also bring any details of previous or upcoming hospital appointments as this will help our staff to understand your medical history.

Please try to remember to bring details of your GP – if you keep these details on a small piece of paper in your wallet it is easier at the hospital to give the correct details. Liaison with your GP is crucial for ensuring you receive appropriate ongoing care.

During your visit

Upon arrival please visit the A&E reception. You will be seen by a healthcare professional and directed to the most appropriate area for your needs. This could be the majors or resuscitation areas in our A&Es, one of our ambulatory emergency care units, or an urgent treatment centre.

You should be seen by a doctor or other healthcare professional within one hour of your attendance. You should be treated and either admitted or discharged within four hours.

You will be assessed and all necessary tests will be carried out. Once confirmed you will be informed whether you require admission, a further appointment, or a review by your GP. You may have blood tests or imaging as required.

After your visit

After your appointment you will receive a copy of the letter which will be sent to your GP. You will be given instructions on whether you should see your GP, or be referred to a different specialty within the hospital. If you do not remember your GP’s details, the letter will not be sent.