What to expect
This page tells you about what to expect in the key stages of your appointment:
Before your appointment
Changing or cancelling your appointment
If you wish to cancel or rebook your appointment, please call 020 3313 5000. Please let us know as soon as possible.
Getting to your appointment
Visit our getting to hospital webpage, for information on:
Waiting times when when you arrive for your appointment
Waiting times can vary for appointments.You can read more about waiting here.
When you arrive at hospital, you can normally expect to wait between 15 to 30 minutes for your appointment, but this can vary.
Waiting for your appointment when you arrive at hospital
Bringing someone to your appointment
You are welcome to bring a relative, close friend or carer with you to your appointment.
What to bring with you
Please remember to check your appointment letter for anything specific you have been asked to bring with you.
It would also be helpful if you could bring the following:
If you arrive more than 10 minutes late for your appointment, we may not be able to see you.
During your appointment
When you arrive
When you arrive, please go to the reception desk. A member of our team will check you in.
Please arrive 10 minutes before your appointment time.
Who you will see
At your appointment, you will be seen by your consultant, another doctor or a nurse.
If you feel strongly about seeing a female or male doctor, please let a member of staff know when you arrive.
Some of our hospitals are teaching hospitals. This means that doctors may be teaching medical students during their clinics. If you would prefer not to have medical students in the room during your consultation, please inform a member of staff.
|Consenting to treatment
We will ask you to sign a consent form before conducting any treatment. We will provide you with information in the consent form and offer you a copy, and we will discuss the choices of treatment with you. If you change your mind at any stage, you are entitled to withdraw consent, even after signing.
To learn about the specific procedures we offer, click on the links below:
During your appointment, data is recorded about you on paper and electronically. We will need to collect personal information, contact information, health information, diagnoses, and other information which allows us to administer healthcare.
Free Wi-Fi will be available at your appointment. To connect, select ‘NHS Wi-Fi’ from the list of network names on your device. Read and accept the terms and conditions of use on the next screen, and then automatically join the network.
After your appointment
We encourage you to ask questions at your appointment.
You and your healthcare professional will work together to make decisions about your care.
Before you leave your appointment, please make sure that you understand:
If you have been given an outpatient prescription at your hospital appointment, you will need to take it to the outpatient’s dispensary within the hospital.
Prescriptions issued by our hospital clinics will usually provide a four weeks’ supply of medication.
Booking a follow up appointment
The next steps are different depending on what we are helping you with. Ask the clinician before you leave if you need to arrange a follow up.
About this page
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