Macmillan cancer navigators

Our Macmillan navigators offer a single point of contact for patients with cancer.

As part of the Macmillan Cancer Support and Imperial College Healthcare NHS Trust partnership, everyone affected by cancer who receives care and treatment from us now has access to the Macmillan navigator telephone service.

Navigators assist patients and their advocates, GPs or carers by answering questions, helping with appointment bookings and accessing local support services. They support patients across the full treatment pathway, now including during radiotherapy and chemotherapy treatments. They can also provide emotional support and help to find support provided by other organisations, such as charities and a patient’s local authority. They are part of the multidisciplinary team supporting individual patients, and ensuring joined-up care.

The Macmillan cancer navigators are the first and single point of contact for all questions and queries. They will listen to you, establish what needs to happen, assess who else needs to be involved and take responsibility for ensuring the right outcome. The navigators work closely with the clinical nurse specialist (CNS) teams, so if someone affected by cancer calls with a clinical question, the navigators ensure that a CNS returns their call.

The Macmillan cancer navigators will help guide each person with cancer through their health service journey from detection, to diagnosis, through treatment and beyond.

They are delivering on Macmillan’s commitment to ensuring that no one should face cancer alone.

Contact 

Phone: 020 3313 0303

If you are receiving chemotherapy or radiotherapy and would prefer to contact your unit team directly, click here to get more information about contacting your chemotherapy service or click here to get more information about your radiotherapy service. If you are unsure who to contact please contact the navigator team in the first instance. 

Hours

08.00 to 18.00, Monday to Friday