Patients and visitors
If you need to contact our maternity team, based at Queen Charlottes and Chelsea Hospital on Wednesday, please use our main switchboard number 020 3311 3311 and ask to speak to the member of staff, or team you are trying to talk to.
Covid-19 testing for pregnant women
Birthing people and their support partners no longer need to test for routine appointments, unless they have an elective procedure which requires them to stay in hospital overnight (elective admission), including planned caesarean sections.
If you need to access a lateral flow test, you can do so from 36 weeks' during pregnancy in preparation for any planned admission. Here you can find further information on how to get a lateral flow test and how to record your result.
If you have a positive Covid-19 result, please call the maternity helpline on 020 3312 6135 before your appointment, so we can plan your care following local guidelines. In an emergency let our staff know at hospital once you arrive.
To minimise your risk of getting Covid-19 and other respiratory viruses before your procedure or surgery, try to limit your contact with people outside of your household in the two weeks leading up to your appointment. If you have to meet people, try to meet outside or somewhere with good ventilation.
Information for patients following publication of the Ockenden report
Following publication of the final Ockenden report of the Independent Review of maternity services at The Shrewsbury and Telford Hospital NHS Trust, our thoughts are with all the parents and families affected. We know that the report may cause concern for many others, especially those who are pregnant or planning for a baby.
One support person can attend appointments at the maternity day units, maternity clinics, ultrasound scans and triage.
Your support person may be asked to wait outside during busy periods. However, your support partner will be able to join you for your appointment.
We are very pleased to welcome two named birth partners who can support women and birthing people during labour, including if they need to be induced. If you have a caesarean section with a regional anaesthetic, you can have one named birth partner present.
A named birth partner is welcome to stay overnight in our maternity postnatal wards to provide emotional and practical support, for both the birthing person and baby. A second birth partner can visit the postnatal wards between 16.00 and 19.00 daily.
While visiting our postnatal wards, maternity day assessment unit, and maternity clinics, we encourage you to consider others, be understanding and offer support whenever you can during these challenging times.
Unfortunately, no other visitors, including children, can visit you in hospital at this time.
We may request that birth partners and support people limit the number of times they leave and re-enter the area, to protect vulnerable patients and minimise the potential for Covid-19 transmission.
Parking information for patients
Parking for maternity patients at Queen Charlotte’s & Chelsea Hospital: If you are a maternity patient at Queen Charlotte's & Chelsea Hospital, you can purchase a day pass for the car park to use on the day you come to hospital to have your baby. This can only be used in car parking spaces designated for staff permit holders. It cannot be used in the general pay and display area. For more information, please enquire at the main reception at Queen Charlotte's & Chelsea Hospital.
Street parking is limited at St Mary’s Hospital.
- Please contact the maternity helpline, 020 3312 6135 in the first instance with any questions about your care.
- The maternity helpline team will answer your questions or transfer you to another team if required.
- The helpline is available Monday to Friday, 09.00 to 18.00, and on Saturdays and Sundays, 09.00 to 17.00.
Maternity advice email service
If you are booked to have your baby with us and are experiencing symptoms of coronavirus or any other pregnancy-related problem, you can request a video or telephone consultation by email, email@example.com. Our doctors and midwives are available Monday to Friday, 09.00 to 16.30, to support you by video or phone.
If you’d like to request a video or phone consultation, email the following information to firstname.lastname@example.org:
- Your full name.
- Your NHS number or hospital MRN number.
- A brief description of your problem.
- Your telephone number (mobile phone if you have one).
Please keep your phone on and close to you. You will receive a text message with instructions on how to join the video consultation, or a phone call. We aim to respond to enquiries within two hours during our hours of operation.
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