Visitor Information

Google translate Translation help:

To translate this page into your preferred language, click the Google Translate icon in the top-right menu and select your desired language.

The dementia care team supports patients with dementia, and their carers and relatives. The team provides a range of services to patients who are in hospital for reasons which may, or may not, be directly related to their dementia. The team operates across all of our hospitals and satellite sites.

Do I need a referral to access the service?

No. Anyone can refer a inpatient at Imperial College Healthcare NHS Trust to the team, including carers, family members or patients themselves.

Who is on the dementia care team?

Jo James, lead nurse, dementia
Jules Knight, dementia clinical nurse specialist
Aishlene O'Neill, dementia clinical nurse specialist

Other members of the team are available on wards to answer any questions you may have:

Josh Pettit, health care assistant, nutritional support project (NOSH)
Lucy Gilby, health care assistant, nutritional support project (NOSH)

Contact us

Patients, carers, relatives and GPs can contact any member of the team. The team is available from 09.00 to 17.00 to provide information, support and advice about the care of people with dementia in our hospitals. If you are calling outside of these hours, please leave a message and the team will respond as soon as possible. Alternatively you can email the team.

Jo James: 079 9054 0358
Jules Knight: 077 8985 5686
Aishlene O'Neill: 078 3343 7593
Email: imperial.dementia@nhs.net

Patient information

How does the team support patients?

Understanding individual needs

For someone with dementia, spending time in an unfamiliar place and meeting new people, such as those providing clinical care, can be very unsettling and distressing. The team works in partnership with carers, relatives and ward staff to ensure that patients’ individual needs are understood and met.

Eating and drinking

Patients with dementia often experience a loss of appetite while they are in hospital. The dementia care team therefore has a particular focus on supporting patients to eat and drink during their stay. Our nutritional support project (NOSH), funded by the Imperial College Healthcare Charity, uses snack boxes and stimulating activities to encourage patients to eat. We also encourage carers and relatives to eat with patients during their hospital stay where possible.

Pain management

We also have a strong focus on ensuring our staff recognise and treat pain in our patients with dementia, as they are often unable to express what they are feeling easily. We use a special assessment tool to identify the presence of pain and treat it.

Therapeutic techniques

We encourage our staff, carers and relatives to use hand massage to relax our patients who have dementia, particularly when they are distressed or anxious. All of our ward staff have access to safe, hypoallergenic massage oils.

Activity and social interaction

We know that it can be difficult for people with dementia to occupy themselves without support. We therefore work with ward staff to provide meaningful activity for these patients. A variety of different kits which include items such as puzzles, soft balls and books are available on wards.

We are also part of the Alzheimer’s Society’s Side by Side programme, which provides some of our wards with specially trained volunteers to support activity and social interaction.

How does the team support carers and relatives?

We are committed working in partnership with carers and relatives. We run weekly drop in sessions for anyone who would like advice, information or support from a member of our team. No appointment is necessary, just come and see us:

  • 17.00 to 18.00, Wednesdays, PALS office, Ground floor, Queen Elizabeth the Queen Mother (QEQM) building, St Mary’s Hospital
  • 14.00 to 15.30, Mondays, 8 South ward, Charing Cross Hospital

Carers and relatives are also eligible for a Carer’s Passport which enables you to be present on the ward at any time. The passport is available from ward staff upon request. 

Patient information leaflets


Further online resources