Patients on the ICU are cared for by a large multidisciplinary team:

How to Contact us:

The ICU can be contacted via the following details:

Critical care unit
Hammersmith hospital
72 Du Cane Rd
London W12 0HS

Telephone Numbers:

You can reach the switchboard on:

  • 020 3313 1000

Someone should be able to put you through to the nurse looking after your loved one. 

Also, you may be given numbers directly to the bed space to call and ask for an update.

  • You can feel free to call at any time except 0800–0930 and 2000–2130 during which handover takes place. We would really appreciate if these phone calls are made by the nominated NOK and the information is relayed to the other members of family. 
  • We also have arrangements for video-calling with your loved ones. Please speak to a member of staff for more information. 
  • Direct referrals to our intensive care units can be made to the on-call consultant via the hospital switchboard using the numbers below.
  • For clinical advice, call the department via the unit secretary or the on-call consultant at the hospital.

You can reach the critical care unit secretary on:

  • 020 3313 4521

Visiting times

Due to COVID-19, we are currently not letting any visitors into the unit as per Government Guidelines.

Communication with the ICU medical team

Keeping relatives up to date with events is very important to us, and we aim to call the nominated next of kin for an update once during the day.

Support for family members:

We understand that having a loved one in ICU may be an extremely stressful time for you.

Our chaplaincy team offers confidential religious, spiritual, and pastoral care to all patients, visitors.

Feedback to ICU

We strive our very best to give our patients and their families the best possible experience and so would like to hear from you of any feedback you have for us: good or bad. This will help us keep up our good practices and improve areas we are lacking at.

You can do the same by contacting our Patient advice and liaison service (PALS).

Meet the team

Consultants

Professor Stephen Brett
Dr Robert Broomhead
Dr Parind Patel
Dr Richard Stumpfle
Dr Umeer Waheed

The Consultants are supported by a team of junior doctors including registrars and senior house officers.

Lead nurse

Each patient on ICU is looked after by ICU nurses who are highly skilled in caring for very unwell patients and ensure that patients receive the complex treatments provided on ICU. 

Steve Thoresen

Senior nurse

Melanie Denison for Hammersmith, St Mary's and Charing Cross

Other members of multidisciplinary team

Physiotherapist
Speech and Language Therapist
Pharmacist
Dieticians
Care assistants

Education and elective placements

The intensive care department utilises a multidisciplinary team approach to support staff in their development. All nursing staff will be supported by our team of clinical educators, who will work with them when they are new in post. Our clinical education team will help them identify a development programme specifically tailored to meet their needs. If new to intensive care, staff will be able to undertake our Foundation to Critical Care Programme (an eight-week course with full study leave), to introduce the basics of critical care in a group learning environment. A variety of other training approaches are utilised as they advance in their career including 1:1 coaching, career planning and neuro and critical care courses, all of which are supported with study leave. We also offer excellent training facilities within the Trust, with an on-site seminar room, regular in-house training programme, an education centre and leadership development centre.

Further online resources