St Mary's hospital ICU
Patients on the ICU are cared for by a large multidisciplinary team:
How to Contact us:
The ICU can be contacted via the following details:
Critical care unit
Queen Elizabeth the Queen Mother (QEQM) building
You can reach the reception on
- 020 3312 6058 or
- 020 3312 6040
Someone should be able to put you through to the nurse looking after your loved one.
Also, you may be given numbers directly to the bed space to call and ask for an update.
Direct referrals to our intensive care units can be made to the on-call consultant via the hospital switchboard using the numbers below.
For clinical advice, call the department via the unit secretary or the on-call consultant at the hospital.
Due to COVID-19, we are currently not letting any visitors into the unit as per Government Guidelines.
Communication with the ICU medical team
Keeping relatives up to date with events is very important to us, and we aim to call the nominated next of kin for an update once during the day.
Support for family members:
We understand that having a loved one in ICU may be an extremely stressful time for you.
Our chaplaincy team offers confidential religious, spiritual, and pastoral care to all patients, visitors.
Feedback to ICU
We strive our very best to give our patients and their families the best possible experience and so would like to hear from you of any feedback you have for us: good or bad. This will help us keep up our good practices and improve areas we are lacking at.
You can do the same by contacting our Patient advice and liaison service (PALS).
Meet the team
The ICU has a team of consultants (intensivists) who lead on the patient care and review our patients daily.
The Consultants are supported by a team of junior doctors including registrars and senior house officers.
Senior nurse for all units
Each patient on ICU is looked after by ICU nurses who are highly skilled in caring for very unwell patients and ensure that patients receive the complex treatments provided on ICU.
Other members of multidisciplinary team
Speech and Language Therapist
Education and elective placements
The intensive care department utilises a multidisciplinary team approach to support staff in their development. All nursing staff will be supported by our team of clinical educators, who will work with them when they are new in post. Our clinical education team will help them identify a development programme specifically tailored to meet their needs. If new to intensive care, staff will be able to undertake our Foundation to Critical Care Programme (an eight-week course with full study leave), to introduce the basics of critical care in a group learning environment. A variety of other training approaches are utilised as they advance in their career including 1:1 coaching, career planning and neuro and critical care courses, all of which are supported with study leave. We also offer excellent training facilities within the Trust, with an on-site seminar room, regular in-house training programme, an education centre and leadership development centre.
Further online resources
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