Depending on your needs, there are various ways to contact us. The information and links provided on this page will direct you to the appropriate contacts.
Departments and services
Make sure you choose the correct hospital or health centre for your visit.
Our facilities can be large and navigating them might take some time. It's best to allow yourself ample time to reach your appointment.
Please select the site you are visiting for further details.
- Services A to Z
- Outpatient Appointments Centre
- Private Patient Enquiries
- Overseas Patients
- General patient enquiries - see site-related information below
Charing Cross Hospital
Fulham Palace Road
London W6 8RF
Telephone: 020 3311 1234
Explore our location map and discover more about the hospital's services
Hammersmith Hospital
Du Cane Road
London W12 0HS
Telephone: 020 3313 1000
Explore our location map and discover more about the hospital's services
Queen Charlotte's & Chelsea Hospital
Du Cane Road
London W12 0HS
Telephone: 020 3313 1111
Maternity helpline
020 3312 6135
Check maternity services for more information
Explore our location map and discover more about the hospital's services
St Mary's Hospital
St Mary's Hospital
Praed Street
London W2 1NY
Telephone: 020 3312 6666
Maternity helpline
020 3312 6135
Check maternity services for more information
Explore our location map and discover more about the hospital's services
Western Eye Hospital
Marylebone Road
London NW1 5QH
Telephone: 020 3312 6666
Explore our location map and discover more about the hospital's services
Community Diagnostic Centre — Wembley
The Wembley Centre for Health and Care
116 Chaplin Road
Wembley
London
HA0 4UZ
Telephone: 020 370 48540
Explore our location map and discover more about our service
Community Diagnostic Centre — Willesden
First floor
Willesden Centre for Health & Care
Robson Avenue
Willesden
NW10 3RY
Telephone: 020 370 46572
Explore our location map and discover more about our service
Main address
Imperial College Healthcare NHS Trust
The Bays
South Wharf Road
St Mary's Hospital
London W2 1NY
Telephone: 020 3311 3311
Operating five hospitals in central and west London, we provide specialised healthcare to over a million people annually, focusing on communities in eight boroughs within the North West London Integrated Care System.
Contacting our appointment booking team
If you have:
- a question about your appointment
- would like to cancel or change your appointment
Contact our booking team:
Telephone: 020 3313 5000 (between 8am and 5pm Monday to Friday)
Email: i.outpatientappointments@nhs.net.
Customer service
Our patient advice and liaison service (PALS) offers support, advice, and information to patients, their families, and carers. Their role is help resolve concerns or issues patients may have about their care with us.
Health records
Your health records (also known as patient or medical records) are a log of your health and the treatment you have received from the NHS. We hold this information to ensure you receive the best possible care now and in the future.
Feedback and concerns
Tell us about your positive experiences and raise your concerns to help us to make improvements to our services. You can feedback by:
- Calling or emailing our patient advice and liaison team
- Taking our friends and family test
- Giving your feedback on NHS Choices or Twitter
- Nominating a member of our staff for an award
Further contact information
- GP advice service
- GP liaison office
- Freedom of information requests
- Private healthcare services
- Press office
- Feedback, compliments and complaints - Patient Advice and Liaison Service (PALS)
Useful links
- Where to go for care - click here for information on where to go and who to call for medical advice and treatment when you are feeling unwell or have had an accident.
- Changing or cancelling your appointment - check outpatients for more information
- Changing your admission date - check inpatients for more information
- Interpreting services - If you need a foreign language interpreter or sign language interpreter, please tell your GP. They will advise us when they refer you to our services. When the referral is triaged the clinician will decide on the method they will use for the interpretation. This may be via telephone, video or face to face. If you have not told your GP and you require a BSL interpreter please contact us at imperial.interpreting@nhs.net
- Patient transport - check patient transport for more information.
- Services and clinic information - our service directory provides information including contact details, clinic information, and referral advice for each of our clinical services.
- Accessing my health record - read further information about my health record
- Chaplaincy - our chaplaincy team offers confidential spiritual, religious and pastoral care to patients, visitors and staff, of all faiths, beliefs, religions and non-religions across our five hospital sites. Contact the chaplaincy team
- Careers - join us
Feedback compliments and complaints Find out more
Tell us about your positive experiences and raise your concerns to help us to make improvements to our services. You can feedback by:
- Calling or emailing our patient advice and liaison team
- Taking our friends and family test
- Giving your feedback on NHS Choices or Twitter
- Nominating a member of our staff for an award
Coming to hospital Our locations
You can read about our main hospital sites by clicking on the links below. Each hospital page has a map, how to find us and parking information, ward information and a list of patient facilities.
- Charing Cross Hospital
- Hammersmith Hospital
- Queen Charlotte's & Chelsea Hospital
- St Mary's Hospital
- Western Eye Hospital