Feedback and concerns
Tell us about your positive experiences and raise your concerns to help us to make improvements to our services. You can feedback by:
- Calling or emailing our patient advice and liaison team
- Taking our friends and family test
- Giving your feedback on NHS Choices
- Nominating a member of our staff for an award
Read more
Main address
Imperial College Healthcare NHS Trust
The Bays
South Wharf Road
St Mary's Hospital
London W2 1NY
020 3311 3311
Charing Cross Hospital
Fulham Palace Road
London W6 8RF
020 3311 1234
Chaplaincy services
020 3312 1508
Contact the chaplaincy service
Feedback, compliments and complaints
020 3313 0088, Monday to Friday, 09.00-17.00
Contact our patient Advice and Liaison Service (PALS) for more information
Hammersmith Hospital
Du Cane Road
London W12 0HS
020 3313 1000
Chaplaincy services
020 3312 1508
Contact the chaplaincy service
Feedback, compliments and complaints
020 3313 3322, Monday to Friday, 09.00-17.00
Contact our patient Advice and Liaison Service (PALS) for more information
Queen Charlotte's
& Chelsea Hospital
Du Cane Road
London W12 0HS
020 3313 1111
Maternity helpline
020 3312 6135
Check maternity services for more information
Chaplaincy services
020 3312 1508
Contact the chaplaincy service
Feedback, compliments and complaints
020 3313 3322, Monday to Friday, 09.00-17.00
Contact our patient Advice and Liaison Service (PALS) for more information
St Mary's Hospital
Praed Street
London W2 1NY
020 3312 6666
Maternity helpline
020 3312 6135
Check maternity services for more information
Chaplaincy services
020 3312 1508
Contact the chaplaincy service
Feedback, compliments and complaints
020 3313 3322, Monday to Friday, 09.00-17.00
Contact our patient Advice and Liaison Service (PALS) for more information
Western Eye Hospital
Marylebone Road
London NW1 5QH
020 3312 6666
Chaplaincy services
020 3312 1508
Contact the chaplaincy service
Feedback, compliments and complaints
020 3313 3322, Monday to Friday, 09.00-17.00
Contact our patient Advice and Liaison Service (PALS) for more information
Further contact information
- GP advice service
- GP liaison office
- Freedom of information requests
- Private healthcare services
- Press office
- Feedback, compliments and complaints - Patient Advice and Liaison Service (PALS)
Useful links
- Where to go for care - click here for information on where to go and who to call for medical advice and treatment when you are feeling unwell or have had an accident.
- Changing or cancelling your appointment - check outpatients for more information
- Changing your admission date - check inpatients for more information
- Interpreting services - If you need a foreign language interpreter or sign language interpreter, please tell your GP. They will advise us when they refer you to our services. When the referral is triaged the clinician will decide on the method they will use for the interpretation. This may be via telephone, video or face to face. If you have not told your GP and you require a BSL interpreter please contact us at imperial.interpreting@nhs.net
- Patient transport - check patient transport for more information.
- Services and clinic information - our service directory provides information including contact details, clinic information, and referral advice for each of our clinical services.
- Accessing my health record - read further information about my health record
- Chaplaincy - our chaplaincy team offers confidential spiritual, religious and pastoral care to patients, visitors and staff, of all faiths, beliefs, religions and non-religions across our five hospital sites. Contact the chaplaincy team
- Careers - join us
Feedback compliments and complaints Read more
Tell us about your positive experiences and raise your concerns to help us to make improvements to our services. You can feedback by:
- Calling or emailing our patient advice and liaison team
- Taking our friends and family test
- Giving your feedback on NHS Choices
- Nominating a member of our staff for an award
Coming to hospital Our locations
You can read about our main hospital sites by clicking on the links below. Each hospital page has a map, how to find us and parking information, ward information and a list of patient facilities.
- Charing Cross Hospital
- Hammersmith Hospital
- Queen Charlotte's & Chelsea Hospital
- St Mary's Hospital
- Western Eye Hospital