Key contact information including: hospital sites, services, ward details, information on changing and cancelling appointments and how to submit your feedback.

Contact us

Main address

Imperial College Healthcare NHS Trust
The Bays
South Wharf Road
St Mary's Hospital
London W2 1NY

Our hospitals

Click on the links below for information on each hospital site, including ward contact details, where to park your car, how to find us, maps and hospital facilities.

Charing Cross Hospital

 Fulham Palace Road
London W6 8RF
020 3311 1234

Hammersmith Hospital 

Du Cane Road
London W12 0HS
020 3313 1000


Queen Charlotte's & Chelsea Hospital

Du Cane Road
London W12 0HS
020 3313 1111


St Mary's Hospital

Praed Street
London W2 1NY
020 3312 6666


Western Eye Hospital

Marylebone Road
London NW1 5QH
020 3312 6666

Where to go for care

Click here for information on where to go and who to call for medical advice and treatment when you are feeling unwell or have had an accident. 

Always call 999 immediately if you or somebody else has a life-threatening injury or illness. 

Changing or cancelling your appointment

Check your appointment letter for details of how to change or cancel your appointment. If unsure, contact our central booking team on 020 3313 5000 or email: APPOINTMENTS@IMPERIAL.NHS.UKOur central booking office is open 08.00 to 20.00, Monday to Friday.

If your first appointment with us was made through NHS e-Referral Service (previously known as Choose and Book) call the NHS e-Referral Service appointments line on 0345 60 88888 to reschedule your appointment.

outpatient information

Changing your admission date

If you need to cancel or rearrange your admission date please let us know as soon as possible by calling the number on your admissions letter in the first instance. Alternatively you can call: 0203 311 6611 or email: ADMISSIONS@IMPERIAL.NHS.UKOur opening times are 8.00 to 20.00, Monday to Friday. We will try and arrange a new date, which is convenient for you.


Interpreting services

If you need a foreign language interpreter or sign language interpreter, please tell your GP. They will advise us when they refer you to our services and we will organise an interpreter for you. If you have not told your GP, please contact us directly at least 48 hours before your appointment or admission on 020 3311 7697, or by emailing: INTERPRETER.BOOKINGS@IMPERIAL.NHS.UK. Often our interpreter services are provided by phone.

Patient transport

If you feel you require support getting to and from hospital, call our transport assessment team on 020 331 15353 (Monday to Friday, 9.00 to 17.00).


Services and clinic information

Our service directory provides information including contact details, clinic information, and referral advice for each of our clinical services.


Maternity helpline

The maternity helpline 020 3312 6135 is operated by experienced midwives from 10.00 to 18.00 Monday through Friday. This has been developed to provide women and their families with direct and easy access to maternity-related information, and to help women self-refer to our maternity service.


Accessing my health record

All applications to see your Imperial College Healthcare NHS Trust health records must be made in writing either by downloading our application for health records form or by letter.

Completed application forms should be sent to ACCESSTOHEALTHRECORDS@IMPERIAL.NHS.UK

 Letters should be addressed to: Access to Health Records, St Mary’s Hospital, Main OPD, Winsland Street, London W2 1NY, or call 020 3312 5510.

Two proofs of identification are required to access your records. Please be aware that there may be a charge for this service, up to a maximum of £50. We have up to 40 days to comply with your request but aim to respond sooner.

Read further information about my health record


Our chaplaincy team offers confidential spiritual, religious and pastoral care to patients, visitors and staff, of all faiths, beliefs, religions and non-religions across our five hospital sites.


Feedback, compliments and complaints 

Contact our Patient Advice and Liaison Service (PALS) if you:

  • have a concern, problem, suggestion or query
  • need support or help
  • would like to feedback on your experience
  • would like to request a copy of your medical record.

Get involved Learn more

It’s really important that patients, their families and carers, and local residents are involved in informing and shaping everything we do, at all levels of our organisation. We are here to serve you and so we need to understand your needs and preferences. We believe that wider patient and public involvement can help us provide better care and ensure we play our part locally in creating strong and healthy communities.

We gather and analyse feedback that we receive through NHS Choices, national and local surveys, our patient advice and liaison service and complaints. We seek views and undertake consultations about specific changes and developments. But we also want to encourage other, more active ways of getting involved. We’ve listed the main ways here so that you can find the right approach for you.