Key contact information including: hospital sites, services, ward details, information on changing and cancelling appointments and how to submit your feedback.

Main address

Imperial College Healthcare NHS Trust
The Bays
South Wharf Road
St Mary's Hospital
London W2 1NY
020 3311 3311

Our hospitals

Click on the links below for information on each hospital site, including ward contact details, where to park your car, how to find us, maps and hospital facilities.

Charing Cross Hospital

Fulham Palace Road
London W6 8RF
020 3311 1234

Visit Charing Cross Hospital for more information

Chaplaincy services
020 3312 1508 
Contact the chaplaincy service

Feedback, compliments and complaints
020 3313 0088, Monday to Friday, 09.00-17.00
Contact our patient Advice and Liaison Service (PALS) for more information

Hammersmith Hospital

Du Cane Road
London W12 0HS
020 3313 1000

Visit Hammersmith Hospital for more information

Chaplaincy services
020 3312 1508 
Contact the chaplaincy service

Feedback, compliments and complaints
020 3313 3322, Monday to Friday, 09.00-17.00
Contact our patient Advice and Liaison Service (PALS) for more information

Queen Charlotte's & Chelsea Hospital

Du Cane Road
London W12 0HS
020 3313 1111

Visit Queen Charlotte's & Chelsea Hospital for more information

Maternity helpline
020 3312 6135
Check maternity services for more information

Chaplaincy services
020 3312 1508 
Contact the chaplaincy service

Feedback, compliments and complaints
020 3313 3322, Monday to Friday, 09.00-17.00
Contact our patient Advice and Liaison Service (PALS) for more information

St Mary's Hospital

Praed Street
London W2 1NY
020 3312 6666

Visit St Mary's Hospital for more information
 

Maternity helpline
020 3312 6135
Check maternity services for more information

Chaplaincy services
020 3312 1508 
Contact the chaplaincy service

Feedback, compliments and complaints
020 3313 3322, Monday to Friday, 09.00-17.00
Contact our patient Advice and Liaison Service (PALS) for more information

Western Eye Hospital

Marylebone Road
London NW1 5QH
020 3312 6666   

Visit Western Eye Hospital for more information

Chaplaincy services
020 3312 1508
Contact the chaplaincy service

Feedback, compliments and complaints
020 3313 3322, Monday to Friday, 09.00-17.00
Contact our patient Advice and Liaison Service (PALS) for more information

 

Further contact information

 

Useful links

  • Where to go for careclick here for information on where to go and who to call for medical advice and treatment when you are feeling unwell or have had an accident. 
  • Changing or cancelling your appointment - check outpatients for more information
  • Changing your admission date - check inpatients for more information
  • Interpreting servicesIf you need a foreign language interpreter or sign language interpreter, please tell your GP. They will advise us when they refer you to our services.  When the referral is triaged the clinician will decide on the method they will use for the interpretation. This may be via telephone, video or face to face. If you have not told your GP and you require a BSL interpreter please contact us at imperial.interpreting@nhs.net 
  • Patient transport - check patient transport for more information.
  • Services and clinic information - our service directory provides information including contact details, clinic information, and referral advice for each of our clinical services.
  • Accessing my health record read further information about my health record
  • Chaplaincy - our chaplaincy team offers confidential spiritual, religious and pastoral care to patients, visitors and staff, of all faiths, beliefs, religions and non-religions across our five hospital sites. Contact the chaplaincy team
  • Careersjoin us


Get involved Learn more

It’s really important that patients, their families and carers, and local residents are involved in informing and shaping everything we do, at all levels of our organisation. We are here to serve you and so we need to understand your needs and preferences. We believe that wider patient and public involvement can help us provide better care and ensure we play our part locally in creating strong and healthy communities.

We gather and analyse feedback that we receive through NHS Choices, national and local surveys, our patient advice and liaison service and complaints. We seek views and undertake consultations about specific changes and developments. But we also want to encourage other, more active ways of getting involved. We’ve listed the main ways here so that you can find the right approach for you.