Your search for 'complaints' returned 33 results
Find out how you can make a complaint, if we are not able to resolve your concerns informally with the staff caring for you or via PALS.
The current design of national policies for complaint handling in NHS hospitals in England may mean there is more focus on assessing a complaint’s validity and less on learning from the concerns raised, according to a new study.
Find our annual reports, performance scorecards, notes from annual general meetings and more on this page
Feedback and Compliments We’re always glad to hear about anything you think we’re doing well. Friends and Family Test Friends and family test: We would like to hear about your experience of our services. Let us know by completing our anonymous…
Find our annual reports, performance scorecards, notes from annual general meetings and more on this page
Carers We recognise the importance of working in partnership with carers so that they receive the support they need to help you. Speak to the nurse in charge if you have a carer or if you are a carer. Dementia support Being in hospital can be…
Whether you have positive experiences to share or concerns that need addressing, we are always interested to hear about what you think of our services.
Complaints process Data protection confidentiality and information sharing policy Disciplinary policy and procedure Drug formulary Elective access policy Equality diversity and inclusion policy Health and Safety Policy …
Our hospital is committed to delivering patient-centered care, and improving our services, so that they meet the unique needs of individuals. One of the Trust’s priority programmes is improvement of our outpatient services, and a key aspect of…
Find out what to expect when you come to hospital for your appointment.
Advice and referral information for GPs who are looking to refer a patient to our allergy service.
Our dermatology service treats a variety of skin diseases and conditions, including eczema, psoriasis, acne and rosacea.
Getting to hospital can be difficult for some people, because of their clinical condition or mobility. In line with the Department of Health’s guidelines, we provide a non-emergency transport service for patients who cannot get to hospital…
GPs and optometrists can call clinicians at our ophthalmology A&E at the Western Eye Hospital for advice about patients with urgent eye complaints.
Srdjan Saso is a consultant gynaecologist and gynaecological cancer surgeon. Here, he shares an insight into his role in treating gynaecological pathologies and advances in research and treatment for ovarian cancer.
A message to our patients and local communities following the conviction of Lucy Letby for murdering and harming babies at the Countess of Chester Hospital.
Board paper archive
Our social media channels are managed by our communications team. We use social media to connect with our patients and local community.
Our hospitals offer practical support for relatives and those close to patients who have died.
In honour of Black History Month 2024 and this year’s theme of ‘reclaiming narratives’, Head of the Centre for Vestibular Neurology, Barry Seemungal, shares his narrative about his Caribbean heritage, his influences and inspirations, and what Black…
Collecting, using and keeping your information secure
Jerome Allen, GP liaison officer, has worked at the Trust since 2018. From participating in and driving impactful initiatives to advocating for inclusion, he highlights the importance of embracing differences and fostering a supportive workplace…
Find out how we prioritise patients, how long you can expect to wait for your appointment, and what we are doing to reduce waiting times at our hospitals.
How we are making our website more accessible.
We work closely with a number of partner organisations to develop and provide services that meet the needs of our patients.
Find out what to expect when you come to hospital for your appointment.
Health records (also known as patient or medical records) are a log of your health and the treatment you have received from the NHS. We hold this information to ensure you receive the best possible care now and in the future.
Our board consists of the chair and chief executive and seven non-executive directors and five executive directors. See our board's biographies below. Our board has overall responsibility for leadership, direction, control and risk management. It…
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