Our partners

We seek to involve patients, their families and carers, and local citizens in our work, informing and helping to shape our plans. Our services have strong links with groups representing service users as well as with national charities that represent and support patients, such as Macmillan Cancer Care and the British Kidney Patient Association. Increasingly, we are working in partnership to improve care and develop new services.  

See Get involved to find out about opportunities for shaping our service and plans.

We also work closely with Healthwatch, the independent ‘consumer champion’ for health and social care. There is a Healthwatch in every local authority area across England, and our local Healthwatch groups provide vital feedback on our services. The team at Healthwatch Kensington and Chelsea covers the two boroughs of Kensington and Chelsea, and Westminster. While the team at Healthwatch Hammersmith & Fulham covers the Hammersmith & Fulham local authority area.

Together with Chelsea and Westminster Hospital NHS Foundation Trust, The Hillingdon Hospitals NHS Foundation Trust and London North West University Healthcare NHS Trust we make up the North West London Acute Provider Collaborative.

Read more about the North West London Acute Provider Collaborative.

We are committed to increasing and deepening the involvement of patients and the public in every aspect of our work. One important element of our involvement approach is our community of lay partners – local people and/or patients who provide independent insight and oversight on a voluntary basis to help ensure we understand and respond to the needs of our patients and local communities.

The strategic lay forum was established in 2015 to ensure we put patients at the centre of everything we do and to guide and oversee our patient and public involvement strategy. It brings 12 lay partners together with senior staff from across the Trust and representatives from Imperial College and Imperial Health Charity, meeting formally every two months.

Lay partners on the forum and beyond are involved in a wide range of strategic programmes, projects and discussions. As of the end of 2021/22, the Trust had 62 lay partner roles supporting 33 projects. Since November 2016, we have engaged with 150 lay partners on various projects.

We work for and with GPs, and other health care professionals who refer patients to us, across north west London and beyond. For local GPs, we provide a number of telephone referral services, a telephone liaison service and regular professional development events. Increasingly, we are working in partnership with local GPs to provide and support healthcare closer to patients’ homes, including in community clinics and GP practices.

See GPs and referrers for more information.

Over 30 NHS, local authority and voluntary sector partners, including our Trust, are working together to improve health and care for the population of north west London through one of London’s five integrated care systems (ICSs).

The NW London Integrated Care System (ICS) covers the eight boroughs of NW London and brings together all health and care organisations working to deliver against the four core national objectives of ICSs which are to:

• Improve outcomes in population health and health care
• Prevent ill health and tackle inequalities in outcomes, experience and access
• Enhance productivity and value for money
• Support broader economic and social development 

The local authorities for the eight boroughs we serve are responsible for scrutinising our organisation to make sure we are providing effective, efficient health services for local communities.

As an NHS provider, the Trust works with several different regulators. The main regulators are NHS England and the Care Quality Commission (CQC).

The CQC is the independent regulator of health and adult social care in England. The CQC monitors NHS trust services using five quality domains: safe, effective, caring, responsive and well-led. Additionally, the CQC uses a well-led framework specifically for NHS trust executive teams and boards, which it developed and uses in conjunction with NHS England. Monitoring includes inspections, after which the CQC awards performance ratings for each domain overall, as well as the Trust overall.

We were compliant with the requirements of our CQC registration and were not subject to any enforcement action during 2023/24.

The CQC did not carry out any routine inspections until January 2024, when it launched its new regulatory framework. However, we were not subject to any routine inspection between January and March 2024.

Although the CQC will always carry out urgent inspections where it has serious concerns, no urgent inspections took place during 2023/2024. We participated in routine engagement meetings with the CQC during 2023/24, responded to routine incident requests (as part of the CQC’s learning from deaths mandate), and responded to general enquiries from the CQC (complaints or concerns are raised either directly by the CQC in response to their intelligence or by others such as patients, families, members of the public, etc.).

We participated in a special review carried out by the CQC during 2022/23, which was a national maternity inspection programme that involved inspection of the safe and well-led domains for all maternity services that were last inspected prior to April 2021. The final report and updated ratings from the inspection of the Trust’s maternity services in March 2023, showing we maintained all of its existing ratings:

• Maternity services at both sites remain rated ‘good’, safe and well-led, ‘outstanding’ overall.
• Because only two domains in one service were inspected, our overall ratings were not impacted by the outcomes of this inspection.

We did not participate in any special reviews or investigations by the CQC this year, nor were we captured in any reports published this year following special reviews or investigations undertaken in a previous year. 

Read more about our inspection and the progress we’ve made since.

As well as being part of the Imperial College Academic Health Science Centre, the Trust, in partnership with Imperial College London, hosts one of 20 National Institute for Health Research (NIHR) Biomedical Research Centres (BRCs). This research infrastructure funding is awarded to the most outstanding NHS and university research partnerships in the country, leaders in scientific translation and early adopters of new insights in technologies, techniques and treatments for improving health.

Our current five-year BRC programme is worth £95m over five years, from 2022 to 2027.

In 2023/24, the NIHR Imperial BRC supported 1,010 clinical trials involving more than 24,000 patients.

The Trust is also part of the NIHR Health Informatics Collaborative (NIHR HIC), together with several other NHS trusts around the country. This collaboration brings together clinical, scientific and informatics expertise to enable NHS clinical data to be catalogued, shared and analysed to gain new insights into care and treatment through research.

As one of the NHS’s Global Digital Exemplars, we have been leading the way in using advances in digital technology to make tangible improvements to the care of our patients.

We are a major provider of education and training for doctors, nurses, midwives and allied health professionals including therapists, pharmacists, radiographers and healthcare scientists. In 2023/24, some 2,700 Imperial College London medical undergraduates trained with us. We had 641 student nurses in training during the year, many of whom gained their first job or qualification with us.

See also education and research sections.

We work closely with Imperial Health Charity, which helps our five hospitals do more through grants, arts, volunteering and fundraising. In 2023/24, the Charity invested £4.54m in a wide range of initiatives for the benefit of patients and staff.

The Charity funds major redevelopments, research and medical equipment at our hospitals as well as helping patients and their families at times of extreme financial difficulty. Supporting the arts in healthcare, the Charity manages an Arts Council England accredited hospital art collection and runs an arts engagement programme for patients and staff. It manages volunteering across all five hospitals, adding value to the work of staff and helping to improve the hospital experience for patients. 

Alongside its arts and volunteering activities, the Charity has also funded a wide range of research and innovation projects through its annual grants programmes.

We also receive generous support both from COSMIC (formed by the merger of Children of St Mary’s Intensive Care and the Winnicott Foundation) which raised funds for our children’s and neonatal intensive care units, and from each of the Friends of St Mary’s, Charing Cross, and Hammersmith hospitals.