Contact

Outpatients appointments
020 3311 1761

Visitor Information

Google translate Translation help:

To translate this page into your preferred language, click the Google Translate icon in the top-right menu and select your desired language.

Our virtual fracture clinic service is a targeted triage service that offers phone consultations with a multidisciplinary team of specialists within five working days of referral for patients who present to hospital with orthopaedic injuries. 

The team includes senior orthopaedic and plastic surgeons, nurses and someone from the virtual fracture clinic admin team. 

Our team created this new service to enable you to access the right specialist assessment as quickly as possible, without having to wait for an appointment letter or make a cumbersome trip to hospital if not needed.

Conditions we treat

Patients with a bone, joint or muscle injury (orthopaedic injury) do not need always to be admitted to hospital. They are usually referred to be reviewed in a virtual fracture clinic.

Clinics

Address

Virtual fracture clinic team
Salton House
St Mary’s Hospital
Praed Street
London W2 1NY

Phone: 0777 4555 354

Email: imperial.vfc@nhs.net 

If you need to contact the hand therapy team, you can find their details on our hand therapy service.

Patient information

On presentation

When you visit A&E or urgent care centre with a minor orthopaedic injury, the team there will assess and stabilise your injury. Then you will be asked to provide phone number and/or email and will be referred to virtual fracture. You should receive a confirmation text message with Virtual fracture clinic mobile number. The virtual fracture clinic operates on Mondays to Fridays from 09.00 to 17.00. You can expect a phone call or a text message during this time once your case is reviewed by specialists.

During virtual review

A specialist consultant-led orthopaedic or plastic trauma team will review the history of your injury and any recent x-rays that have been taken. We will then contact you, either by call or text message, with one of four options:

  • To book you in to a generic or specialist fracture clinic
  • To arrange further investigations before your clinic appointment
  • To refer you to physiotherapy department
  • To advise that your injury can be self-managed – you will receive information leaflets

After virtual review

Depending on the type and severity of your injury, you may be required to attend one or more follow-up appointments in person. You will also be given an email address you can use to contact the team with any follow up questions.

We’ve found that often fractures are best managed at home. If the team determines that is the most appropriate course of action for your injury, we will offer you information and resources to support you to manage your injury. We encourage you to consult our leaflets and FAQs to learn more about your condition and how you can effectively manage your recovery.

Patient information leaflets:

Refer to this service

Our service primarily accepts referrals from A&E and our urgent care centres via Followup.clinic platform. However, GPs may occasionally refer patients to our service via email.