Find out what to expect when you come to one of our ambulatory emergency care units.

If your GP has referred you to one of our ambulatory emergency care (AEC) units, you will be asked to go to the appropriate A&E department and report to reception. The A&E receptionist will tell you when you can go to AEC and will explain how to get there.

When you arrive at the unit, see the receptionist there – they will book you in to the department and tell you what will happen next.

Within 45 minutes, you can expect to be seen by the AEC nurse, who will record your observations and vital signs and discuss your condition and pain level with you. As part of this assessment, the nurse will discuss any allergies you may have. If appropriate, the nurse will organise tests or scans such as an ECG or x-ray, and you will be sent to the diagnostic department before seeing the doctor. The nurse may also provide intravenous (into the vein or IV) drug treatment if appropriate.

After diagnostic tests are completed, you will return to AEC. The nurse may discuss your condition with a specialist team and you may receive treatment.

Alternatively, when you return to AEC, you may be examined by the doctor, who will determine your course of treatment and refer you to specialists if appropriate.

After you see the doctor, you will have a clear plan for your next steps. You may be sent home, a follow-up appointment may be scheduled, or you may be admitted to hospital if appropriate.

Our hospitals are teaching hospitals, so medical or nursing students may be present for some consultations. If you do not wish to have them in the room please let the nurse or doctor know and the students will be asked to step outside.