The Care Information Exchange is now available for children and young people under 18, giving you access to information about your hospital care such as appointments, clinic letters, test results and treatment plans.

Most patients aged 13 to 17 years can sign up for themselves. A parent or guardian will usually sign up for children under 13.

There are three steps to register for your account

1. Get your ID checked:

You can do this the next time you go to the hospital or arrange a video call with the CIE service support desk. You will need to have photo ID with you:

  • Patients aged 13-17: passport, provisional drivers license, or a transport pass with name and photo
  • Parent or guardian: driving license, ID card, or passport and a copy or photo of the young person’s birth certificate.

2. Fill in the registration form

This can be done on paper in clinic or with our secure online form.

3. Activate your account and start using it

The helpdesk team will now contact you to help you activate your account.


What if I don’t want to sign up. Will it affect my care?

No, you will continue to receive information in the way you do now such as letters by post and text reminders. The Care Information is simply a way to see all that information all together on a secure website.

Can I use the NHS login to sign up?

Under 18s cannot use the NHS login to sign up for the Care Information Exchange. Healthcare professionals have additional responsibilities for keeping children and young people safe. This means a different sign up process to the one for those aged 18 and over.

More information

For children and young people aged up to 18
For parents and guardians of young people aged up to 18