We are taking every precaution to ensure our patients, visitors and staff are safe in our hospitals during the Covid-19 pandemic. This includes adaptations to our care pathways, buildings and ways of working, such as using booked appointments instead of walk-in services where possible to limit waiting and offering video or telephone consultations where appropriate to avoid unnecessary visits.

Urgent and emergency care during Covid-19

If you have a serious or life-threatening emergency, call 999.

If you need urgent medical care or advice and it is not a life-threatening emergency, or if you don’t know who to contact, call NHS 111.

If you are told by NHS 111 or your GP to go hospital or to an urgent treatment centre, it is important that you do so. The NHS 111 First service can book you a timed slot in a specific A&E department or urgent treatment centre, if required, to avoid a long wait on site. 

If you need medical care or advice from your GP practice, contact them either online, via an app or by phone first – they will assess your needs and let you know what to do.

Covid-19 vaccinations 

In north west London, vaccines are being providedto those in the national priority groupsin a number of dedicated large vaccination centres as well as in GP practices and care homes. We are running vaccination clinics at our hospitals for our own staff, colleagues invited from other health and care organisations and some of our patientswe do not offer 'walk-in' appointments. 


Planned care and elective procedures

In order to respond to the demand for care for Covid-19 and other urgent and emergency conditions, we had to postpone all but time-critical planned care since the new year. As we emerge from the second wave of Covid-19, we are beginning to re-start all of our planned services, prioritising patients with the greatest clinical need. 

If you are a patient and your procedure was postponed or you are waiting for an appointment or a date for treatment, we will contact you directly as soon as we are able.

If you are worried about your health, or if your condition deteriorates, you should contact your GP or call NHS 111 for urgent care.

Outpatient appointments 

In order to respond to the demand for care for Covid-19 and other urgent and emergency conditions, we have had to reschedule some of our non-urgent outpatient appointments and move others to telephone or video consultations.

  • If you are a patient and your appointment was postponed or you are waiting for an appointment, we will contact you directly as soon as we are able

  • If you are worried about your health, or if your condition deteriorates, you should contact your GP or call NHS 111 for urgent care

  • Many of our outpatient appointments are now happening on video or over the phone. If you are asked to come into hospital, please do so. We are taking every precaution to ensure all our patients, staff and visitors are safe

  • Please come to appointments alone, unless you have a designated carer or communications or social care needs that mean you need to be accompanied. Please do not bring children to hospital unless they are a patient

  • If you have an appointment at one of our hospitals and experience any of the Covid-19 symptoms, such as a high temperature of over 37.8 degrees, a new continuous cough or loss or change to your sense of smell or taste, call the number on your appointment letter to let your clinical team know and please don’t come to hospital

Covid-19 guidelines in hospital

  • You must wear face covering or face mask at all times when in hospital – whether you are visiting a patient, admitted as an inpatient or coming in for an appointment.

  • Please bring your own face covering to hospital. It can be cloth or home-made, or be a scarf or bandana, and should cover your mouth and nose. Face coverings worn as part of religious beliefs or cultural practice are acceptable, providing they are not loose and cover the mouth and nose. If you have had the Covid-19 vaccine, you must still wear a face covering or face mask

  • If you are unable to wear a face mask or face covering or need assistance due to your age, health or disability, or if you are deaf or hearing impaired, please contact the number on your clinic letter before you come into hospital

  • Make sure you use the hand sanitiser as you enter the hospital or wash your hands and maintain a two-metres physical distance from others

Covid-19 and hospital care for black, Asian and minority ethnic communities

This video provides facts on issues such as faith burials, access to interpreters, clinical decision making and what we have done to keep patients as safe as possible. 

WE CREATED IT IN RESPONSE TO FEEDBACK FROM THE Hammersmith and Fulham BME Health Forum  and members of local our black, Asian and minority ethnic communities, where we learned there is a strong sense of fear about coming to hospital and myths about hospital care for Covid-19 patients. 

To dispel the rumours, we created a video which could be shared among community group mobile messaging apps.

Changes to the chaplaincy services

Our chapels and prayer rooms at Charing Cross, Hammersmith and St Mary’s hospitals remain open for private use only by patients, their visitors and staff on site. Please maintain a distance of two metres from one another.

Acts of public worship are permitted in public places of worship, subject to certain conditions relating to social-distancing and other factors. However, it has been decided that the additional conditions that apply on hospital sites mean that public worship, such as Eucharists, Jumma Prayers, Mass, and staff memorial services, cannot yet practicably or safely be held in the chapels and prayer rooms of the Trust. We appreciate that this may disappoint staff and patients, but ask for your understanding and cooperation while we keep this decision under review.

To contact the chaplaincy, please email: imperial.chaplains@nhs.net or call:

  • Charing Cross Hospital: 020 3311 1056
  • Hammersmith and Queen Charlotte’s and Chelsea hospitals: 020 3313 4574|
  • St. Mary’s Hospital: 020 3312 1508

The chaplaincy team provide a 24/7 emergency patient service for end of life situations or for people who are experiencing extreme distress.

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