While most Covid-19 restrictions ended on 19 July, NHS safety measures remain in place. As patients and healthcare staff are more at risk from Covid-19, we need to do more to keep everyone safe.

Please continue to follow all of the infection prevention and control measures in place across our hospitals. This includes, for everyone: 

  • do not come into hospital if you’re experiencing any symptoms of Covid-19 (unless emergency attention is needed) 
  • use hand sanitiser or wash your hands as you enter the hospital and when entering or leaving wards, clinics and units 
  • wear a face mask at all times within the hospital unless you are exempt 
  • keep two metres apart from others 
  • follow any one-way route signs 

About one in three people with Covid-19 do not have symptoms but can still spread the virus. By continuing to follow the measures above, you are helping us to reduce the spread of infection. 

Vaccination is clearly having a significant impact on limiting more serious illness and hospital admissions and so we continue to urge everyone who is eligible to take up both doses of an appropriate vaccine. However, you still need to follow all of our Covid-19 infection prevention and control measures, even if you have been vaccinated. 

Read more about Covid-19 vaccinations and how to book one

Urgent and emergency care during Covid-19 

  • If you have a serious or life-threatening emergency, call 999. 
  • If you need urgent medical care or advice and it is not a life-threatening emergency, or if you don’t know who to contact, call NHS 111. 
  • If you are told by NHS 111 or your GP to go to hospital or to an urgent treatment centre it is important that you do so. The NHS 111 First service can book you a timed slot in a specific A&E department or urgent treatment centre, if required, to avoid a long wait on site.  
  • If you need medical care or advice from your GP practice, contact them, either online, via an app or by phone first – they will assess your needs and let you know what to do. 

Planned care and elective procedures 

  • We are continuing to increase our planned care capacity as we come out of the pandemic. We are also continuing to ensure all patients referred to us – or on our waiting lists – are prioritised by clinicians according to their clinical need. 
  • Anyone who is on an urgent pathway for a possible cancer diagnosis continues to be seen as quickly as possible, almost all within two weeks.  
  • Find out more about planned care and elective procedures.  

Outpatient appointments  

  • If you are a patient and your appointment was postponed or you are waiting for an appointment, we will contact you directly as soon as we are able. 
  • Many of our outpatient appointments are now happening on video or over the phone. If you are asked to come into hospital, please do so. We are taking every precaution to ensure all our patients, staff and visitors are safe. 
  • Please come to appointments alone, unless you have a designated carer or communications or social care needs that mean you need to be accompanied. Please do not bring children to hospital unless they are patients. 
  • Please arrive for your appointment no more than five minutes early, to maintain physical distancing in the waiting room from other patients and staff. 
  • If you are worried about your health, or if your condition deteriorates, you should contact your GP or call NHS 111 for urgent care. 

Covid-19 and hospital care for Black, Asian and minority ethnic communities 

Changes to the chaplaincy services 

The chaplaincy service continues to operate with some changes to its usual service. Our chapels and prayer rooms at Charing Cross, Hammersmith and St Mary’s hospitals remain open for private use only by patients, their visitors and staff on site. 

Find out more and to contact the chaplaincy.