This page provides the latest information on changes we are making to help respond to coronavirus and protect our patients, visitors and staff.

We continue to provide urgent and emergency care for all conditions - not only Covid-19. We are beginning to re-open our services, including routine elective procedures and surgery

We are taking every precaution to ensure our patients, their carers and our staff are safe during the Covid-19 pandemic - including introducing dedicated areas for people who have coronavirus symptoms, and areas for people who have long-term medical conditions and those who have been shielding.

We may need to run many of our services differently and this may mean routine clinics happen remotely, either over the phone or on video

Your hospital appointment

Coming in fora a planned procedure or surgery

Latest NHS advice about coronavirus

Face coverings for outpatients and visitors

All members of the public now have to wear face coverings when in hospital – whether they are visiting a patient or going to an outpatient appointment. This is to reduce the risk of transmitting coronavirus to others.

 

Face coverings can be cloth or home-made, or be a scarf or bandana, and should cover the mouth and nose. Please bring your own face-covering. For more information on how to make your own face covering, visit Gov.UK website.

 

Visiting restrictions

Keeping in touch with friends and family in hospital 

Addressing rumours about Covid-19 and hospital care for black, Asian and minority ethnic communities

This video provides facts on issues such as faith burials, access to interpreters, clinical decision making and what we have done to keep patients as safe as possible. 


We created it in response to feedback from the Hammersmith and Fulham BME Health Forum and members of local our black, Asian and minority ethnic communities, where we learnt there is a strong sense of fear about coming to hospital and myths about hospital care for Covid-19 patients. 


To dispel the rumours, we created a video which could be shared among community group mobile messaging apps. It was produced in collaboration with the BME Health Forum and will be translated into a number of other languages for communities where English is not widely understood. 

Changes to the chaplaincy services

Our chapels and prayer rooms at Charing Cross, Hammersmith and St Mary’s hospitals remain open for private use only by patients, their visitors and staff on site. Please maintain a distance of two metres from one another.

Acts of public worship are now permitted in public places of worship, subject to certain conditions relating to social-distancing and other factors. However, it has been decided that the additional conditions that apply on hospital sites mean that public worship, such as Eucharists, Jumma Prayers, Mass, and staff memorial services, cannot yet practicably or safely be held in the chapels and prayer rooms of the Trust. We appreciate that this may disappoint staff and patients, but ask for your understanding and cooperation while we keep this decision under review.

To contact the chaplaincy, please email: imperial.chaplain@nhs.net or call:

  • Charing Cross Hospital: 020 3311 1056
  • Hammersmith and Queen Charlotte’s and Chelsea hospitals: 020 3313 4574|
  • St. Mary’s Hospital: 020 3312 1508

The chaplaincy team provide a 24/7 emergency patient service for end of life situations or for people who are experiencing extreme distress.