This page provides the latest information on changes we are making to help respond to coronavirus and protect our patients, visitors and staff.

We are providing urgent and emergency care for all conditions and are resuming all of our planned services, including routine elective procedures and surgery.

We are taking every precaution to ensure our patients, visitors and staff are safe in our hospitals during the Covid-19 pandemic. This includes adaptations to our care pathways, buildings and ways of working, such as using booked appointments instead of walk-in services where possible to limit waiting and offering video or telephone consultations where appropriate to avoid unnecessary visits.

We are here for you and if you have been called for an appointment, please make sure you attend if you are asked to do so. It is much safer to attend hospital when required, than not to come in.

It’s really important you know how to use our services and feel safe to do so. To help explain these measures, we have produced a short video (in English or Arabic).


Face coverings for outpatients and visitors

All members of the public now have to wear face coverings when in hospital – whether they are visiting a patient or going to an outpatient appointment. This is to reduce the risk of transmitting coronavirus to others.


Face coverings can be cloth or home-made, or be a scarf or bandana, and should cover the mouth and nose. Please bring your own face-covering. For more information on how to make your own face covering, visit Gov.UK website.


Exemption badges for those unable to wear face mask or covering


If you are unable to wear a face mask or face covering while in a public place, or need assistance due to your age, health or disability, you can print off a badge to let other people know. You can also print off a badge if you need people to take off their mask or face-covering so you can better understand what they say. Wearing this badge is a personal choice and not required by law.

If wearing a face-covering is difficult for you, or if you are deaf or hearing impaired, please contact the number on your clinic letter before you come into hospital.


Read the latest NHS advice about coronavirus

Useful links:

Addressing rumours about Covid-19 and hospital care for black, Asian and minority ethnic communities

This video provides facts on issues such as faith burials, access to interpreters, clinical decision making and what we have done to keep patients as safe as possible. 

We created it in response to feedback from the Hammersmith and Fulham BME Health Forum and members of local our black, Asian and minority ethnic communities, where we learnt there is a strong sense of fear about coming to hospital and myths about hospital care for Covid-19 patients. 

To dispel the rumours, we created a video which could be shared among community group mobile messaging apps. It was produced in collaboration with the BME Health Forum and will be translated into a number of other languages for communities where English is not widely understood. 

Changes to the chaplaincy services

Our chapels and prayer rooms at Charing Cross, Hammersmith and St Mary’s hospitals remain open for private use only by patients, their visitors and staff on site. Please maintain a distance of two metres from one another.

Acts of public worship are now permitted in public places of worship, subject to certain conditions relating to social-distancing and other factors. However, it has been decided that the additional conditions that apply on hospital sites mean that public worship, such as Eucharists, Jumma Prayers, Mass, and staff memorial services, cannot yet practicably or safely be held in the chapels and prayer rooms of the Trust. We appreciate that this may disappoint staff and patients, but ask for your understanding and cooperation while we keep this decision under review.

To contact the chaplaincy, please email: or call:

  • Charing Cross Hospital: 020 3311 1056
  • Hammersmith and Queen Charlotte’s and Chelsea hospitals: 020 3313 4574|
  • St. Mary’s Hospital: 020 3312 1508

The chaplaincy team provide a 24/7 emergency patient service for end of life situations or for people who are experiencing extreme distress.