Quality care for all our patients

Read how we will continue to provide high quality care amid what we expect to be a challenging winter

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How we are doing

Cartoon patient with doctor and relative

As a Trust we are monitored against national standards and targets known as performance indicators. They provide an overview of how successful we are as an organisation at delivering healthcare. They help us monitor waiting times, safety and patient experience.

Our hospitals are also regularly inspected by the Care Quality Commission (CQC) who award ratings against five quality domains: safe, effective, caring, responsive and well-led. On On 7 January 2015 the Trust was given the overall CQC rating:

CQC requires improvement rating

Our most recent inspection report dated 23 July 2019 has seen improved quality of care across a range of services that were inspected back in February 2019, including London’s first outstanding rating for maternity care at both Queen Charlotte’s and Chelsea And St Mary's hospitals. 

See the reports

Supporting our charity

Imperial Health Charity is the Trust’s dedicated charity. It helps our hospitals do more through grants, arts, volunteering and fundraising.

The charity funds major redevelopments, research and medical equipment, as well as helping patients and their families at times of extreme financial difficulty.

You can support the charity’s work by making a donation, taking part in a fundraising event or volunteering in our hospitals.

 
Find out more about our charity

Our hospitals

Charing Cross Hospital Close

Fulham Palace Road W6 8RF

020 3311 1234

Location information including maps, travel information, facilities, ward details, news and event.

More details on Charing Cross Hospital

Queen Charlotte's and Chelsea Hospital Close

Du Cane Road, London W12 0HS

020 3313 1111

Location information including maps, travel information, facilities, ward details, news and event.

More details on Queen Charlotte's and Chelsea Hospital

Hammersmith Hospital Close

Du Cane Road, London W12 0HS

020 3313 1000

Location information including maps, travel information, facilities, ward details, news and event.

More details on Hammersmith Hospital

St Mary's Hospital Close

Praed Street, London W2 1NY

020 3312 6666

Location information including maps, travel information, facilities, ward details, news and event.

More details on St Mary's Hospital

Western Eye Hospital Close

153-173 Marylebone Road, London NW1 5QH

020 3312 6666

Location information including maps, travel information, facilities, ward details, news and event.

More details on Western Eye Hospital

Community Diagnostic Centre - Wembley Close

The Wembley Centre for Health and Care 116 Chaplin Road Wembley London HA0 4UZ

020 370 48540

Monday to Friday, 9:00-17:00

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Community Diagnostic Centre - Willesden Close

First floor Willesden Centre for Health & Care, Robson Avenue, Willesden NW10 3RY

020 370 46572

Monday to Friday, 9:00-17:00

More details on Community Diagnostic Centre - Willesden