Find out more about how our services can help you


Q. How do I book a contraceptive appointment? 

A: For general contraception such as pills, patch, rings, injectable – please call 020 3312 1225.

For implant  insertion, removal, replacement – book here

For intrauterine system (IUS) or intrauterine device (IUD) - also known as "coil" - insertion or replacement – book here

For IUS and IUD (coil) removal – call 020 3312 1225 

When booking online, please ensure you are booking the right clinic for your appointment (i.e. implant OR coil IUD/IUS appointment).  

Q. I need both sexual health and contraception 

A: Please call 020 3312 1225  

Q. When I try to book an appointment, I cannot see any slots...?

A: No appointment slots will show when we are fully booked. Please try again the next day.

Q. When are slots released? 

A: Slots are released at midnight every day (except Saturdays) and you will be booked for the next working day e.g. slots will be released Monday for Tuesday.

Q. How long do appointments take? 

A: Appointments can take up to two hours to complete so please make sure you have enough time to attend before booking.  

Q. I just need more medication for a recurring issue and don’t need a check-up, what do I do? 

A: Please call 020 3312 1225.

Q. Why can’t I just walk in?

A: Due to Covid-19 we have changed the way we are running our services to protect our patients, staff and visitors.  

You can now call to book an appointment on 020 3312 1225 or use our online booking system for some coil and implant procedures.

We do offer an emergency walk-in service if you prefer not to call AND one of the following applies to you: 

  • you have experienced a recent sexual assault and do not wish to attend The Havens
  • you require PEP (post-exposure prophylaxis for HIV)  following exposure to HIV
  • you require emergency contraception (call 020 3312 1225 or walk-in during opening hours)
  • you are under 18 years old and are looking for sexual health services, advice and support

Q. How do I book a sexual health appointment? 

A: Please call 020 3312 1225 to book an appointment.  

We also offer an emergency walk-in service if you prefer not to call AND one of the following applies to you: 

  • you have experienced a recent sexual assault and do not wish to attend The Havens
  • you require PEP (Post- exposure prophylaxis for HIV) 
  • you require emergency contraception including IUD (intrauterine device or 'coil')
  • you are under 18yrs old 

Q. I cannot get enough blood out when doing the online test kit. Can I just come in?

A: Please order another test kit and try again. If you are still having difficulty please call 020 3312 1225, we have some limited nurse slots for bloods.  

Q. Why can’t I come in for a general check-up if I have no symptoms?

A: For people with no symptoms there is no need to visit a clinic. Our partner service, Sexual Health London, was set up to provide straightforward and convenient online STI testing and hormonal contraception including emergency contraception. 

Q. What do I do if I am a contact of someone with a diagnosed STI?

A: Please call 020 3312 1225

Sexual Health London are offering contraception and emergency contraception to people over the age of 16 who live in Lambeth, Southwark, Kensington and Chelsea, Hammersmith and Fulham, Westminster, Ealing, Harrow, Hackney, City of London and Brent. Find out HOW IT WORKS.

Q. What should I do if I think I might be pregnant?

A. If you think you might be pregnant and are unable to self test, please call 020 3312 1225 to book an appointment for pregnancy testing.

If you are pregnant, we can offer confidential advice about your pregnancy. If you are pregnant and would like to have a termination, we can give you advice and discuss options with you.

Q. What should I do if I have been sexually assaulted?

A. If you have been sexually assaulted or raped, ensure you go straight to a place where you feel safe, possibly with a friend or family member and consider telling someone you trust what has happened. If you're unsure whether you want to go to the police, you can go with a friend or family member to a sexual assault referral centre.

You can go to:

All doctors and nurses will care for you confidentially and will not inform the police.