Your search for 'pals' returned 36 results
Speak to PALS, our patient advice and liaison service team, to find support, share your experience or provide feedback on services at Imperial College Healthcare.
The current design of national policies for complaint handling in NHS hospitals in England may mean there is more focus on assessing a complaint’s validity and less on learning from the concerns raised, according to a new study.
Find out how to refer patients to our stroke service.
Feedback and Compliments We’re always glad to hear about anything you think we’re doing well. Friends and Family Test Friends and family test: We would like to hear about your experience of our services. Let us know by completing our anonymous…
Find out how to refer patients to our liver services.
We have fully returned to normal operations following a small fire at St Mary's Hospital on Thursday 1 May.
Carers We recognise the importance of working in partnership with carers so that they receive the support they need to help you. Speak to the nurse in charge if you have a carer or if you are a carer. Dementia support Being in hospital can be…
These challenges can be very frustrating for staff and patients alike. We understand that these frustrations may lead to tension and even conflict. However, aggressive behaviour and violence are never acceptable, whether in person, over the phone…
Our clinical ethics committee considers the ethical aspects of clinical care and practice within the Trust.
Find out how to refer patients to our respiratory medicine service.
Find our annual reports, performance scorecards, notes from annual general meetings and more on this page
Find out how to refer patients to our service.
We’ve introduced Astro – our new virtual assistant. This innovative tool uses digital technology to provide instant answers to many of your questions about our outpatient appointment services.
We are working on a full refurbishment of the ground floor and first floor of Charing Cross Hospital and we want your views on how we can improve these spaces.
Find out how our dementia care team supports patients.
Find our annual reports, performance scorecards, notes from annual general meetings and more on this page
Travel The Imperial Memory Unit is located at Charing Cross Hospital in Hammersmith, London. To take part in one of our clinical trials you will be asked to visit our unit during a number of times. The Imperial Memory Unit will pay/arrange travel…
A message to our patients and local communities following the conviction of Lucy Letby for murdering and harming babies at the Countess of Chester Hospital.
Clinical deterioration is detected by clinical staff every day, using their own skills, and knowledge as well as digital and other early warning systems. However, friends and relatives, as well as patients themselves, may spot ‘soft signs’ of…
Our hospital is committed to delivering patient-centered care, and improving our services, so that they meet the unique needs of individuals. One of the Trust’s priority programmes is improvement of our outpatient services, and a key aspect of…
Find out how you can make a complaint, if we are not able to resolve your concerns informally with the staff caring for you or via PALS.
Parkinson's disease affects 1% of the population over the age of 65, but can also develop in people at a much younger age. The key symptoms are tremor, stiffness and slowness of movement. It can also be associated with a number of other "non-motor"…
We care for a wide range of patient groups which includes elective admissions following surgery for monitoring and optimisation as well as emergency admissions for patient who have deteriorated while in hospital or from the community who may need…
We care for a wide range of patient groups which includes elective admissions following surgery for monitoring and optimisation as well as emergency admissions for patient who have deteriorated while in hospital or from the community who may need…
Getting to hospital can be difficult for some people, because of their clinical condition or mobility. In line with the Department of Health’s guidelines, we provide a non-emergency transport service for patients who cannot get to hospital…
In this section: Receiving your appointment letter Communication preferences Changing or cancelling your appointment Accessibility support Bringing someone with you What to bring with you to your appointment How to get…
We offer interpreters, carer support, a hearing loop system and more accessibility support for outpatient appointments at Imperial College Healthcare. Find out how you can access the support you need.
Learn how you can take part in research and support our clinicians to improve care for all
We are finalising plans to maintain high quality care for all our patients throughout what is anticipated to be a challenging winter.
Waiting for a while can have a huge impact on your daily life, including your mental health, so it’s important to look after your wellbeing too. There are things you can do to help you stay well and prepare for your procedure if you are having one.
Our hospitals offer practical support for relatives and those close to patients who have died.
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