Find out what to expect when you come to your appointment or class.

Before your appointment

We will contact you by phone within 72 working hours of receiving your referral. If we cannot get through to you, we will leave an answerphone message or send you a letter confirming your appointment date and time. 

If your referral is not suitable for our service, we will send a letter to you and your GP explaining why this is and who to forward your referral on to. This will be sent within 72 working hours of us receiving your referral. 

You may be offered a virtual or a clinic appointment- Currently all initial appointments are virtual and you will be sent the Attend Anywhere platform link prior to your appointment.

Attending a virtual appointment you will need the following:

  • A device for making a video call, such as a smartphone, tablet, or computer with a webcam and speaker (often built into laptops).
  • A reliable internet connection (wired, WiFi or mobile data). If you can watch a video online, you should be able to make a video call.
  • A private, well-lit area for your consultation, where you will not be disturbed.
  • Use the latest version of Chrome, Safari, or Edge for best video calling performance.

Please log onto your appointment 10 minutes prior to you appointment and select the therapies waiting area, your therapist will see that you have arrived, and will join your call when ready.

Attending a clinic appointment

we ask that you attend your appointment alone unless it is essential for example a carer or a baby. We suggest that you wear comfortable clothing that is easy to remove, as you will likely have a physical assessment during your appointment. Depending on your condition, the physical assessment may include a vaginal or ano-rectal examination, which will be fully discussed with you at your appointment. If you wish to have a chaperone present for this examination please call in advance to arrange this.

If you are attending a core stability class you should wear comfortable clothing that you can move easily in and a supportive bra.

If you are attending for acupuncture, please make sure you have eaten something two hours before your appointment.

It would be helpful if you could bring the following to your appointment:

  • any correspondence relating to your current condition such as clinic letters
  • reports or maternity notes
  • a list of your current medications
  • reading glasses if required

Upon arrival, please come to the main reception to check in and then take a seat in the waiting area. Our clinics generally run to time and you should be seen within 10 minutes of your appointment time. Please note if you arrive more than 10 minutes late for your appointment you may not be able to be seen. Please call us if you are running late.

Please note that we are a teaching hospital, so students may be present for some appointments. If you do not wish to have them in the room please let the physiotherapist know and the students will be asked to step outside.

Your first appointment will usually last about an hour. Follow-up appointments will generally last around 30 minutes. Classes vary in length and you will be advised of this when you are booked in by your physiotherapist.

Patients with pregnancy-related musculoskeletal problems

If you have been referred for a pregnancy-related musculoskeletal condition including pelvic, back, hip, wrist or hand pain, you will either be given an appointment or be invited to attend a pelvic pain class. 

The class will last around 90 minutes. This includes a group talk led by a physiotherapist and then an individual assessment. Further physiotherapy may be required and will be discussed with each individual within the class.

Patients with bladder, bowel or pelvic floor problems 

If you have been referred for a bladder, bowel or pelvic floor problem, your physiotherapist will take a detailed history of your current condition, complete a physical assessment and discuss appropriate physiotherapy treatment with you at your appointment. 

After your appointment

Your results from any examination will be discussed with you at the end of the appointment. If a follow-up appointment is required, we will book this with you before you leave the department.