Facilities

Reduced lift service at Charing Cross Hospital

We are currently experiencing a reduced lift service at Charing Cross Hospital due to a number of refurbishment works. The escalators are also out of action while brand new escalators are being installed.

Waiting times for the lift may be increased so please do not worry if the reduced service causes you to run late for your appointment.

If you need any help upon arrival at Charing Cross Hospital, please do ask our staff and volunteers for assistance.

We apologise for the inconvenience caused. Thank you for your patience as we prioritise this on-going work. 

Choose a facility:

• Wi-fi
• Macmillan information centre
• Chaplaincy services
• Pharmacy
• Opticians
• Places to eat
• Shops
• Other facilities 

Wi-fi

NHS Wi-Fi – our free wi-fi service will allow you to browse the internet and use email. 

WifiSPARK_PREMIUM – our premium wi-fi allow you to access high-speed content including video and audio streaming in addition to web browsing and emails. Payment is required, please see price list below.

Time	Cost
1 day	£5
1 week	£10
1 month	£20
3 month	£40
6 months	£80
1 year	£160

If you have any problems accessing our wi-fi services, please call WiFi SPARK on their 24/7 support telephone line 034 4848 9555 or email support@wifispark.com. Please note wi-fi is only available inside Trust buildings.

Macmillan information centre

The Trust has two Macmillan information centres, situated at Charing Cross and Hammersmith hospitals. Both provide a free drop-in service where people who have been affected by cancer can get emotional and practical support. The centres are managed by dedicated cancer information professionals who can talk through your private needs, answer questions about cancer and direct you towards further resources and support.

Charing Cross Hospital

Location

Ground floor, west wing, tower block                                                                   
Opening times

Mondays and Fridays, 09.00 to 17.00
Tuesdays, Wednesdays and Thursdays, 09.00 to 16.00

Contact information

Phone: 020 3313 0171

Chaplaincy services

Christian chapel

The Charing Cross chapel is open to everyone; it provides a quiet place to pray or reflect. The chaplaincy team also run services in the chapel, including Sunday mass every week at 10.00.

Location

Ground floor, south wing                                                                                         

Directions

Enter the hospital via the main entrance, walk past the main reception and a shop and café on your right. Turn right onto the south wing corridor. Along the corridor you will see signs directing you to the chapel and sanctuary. At the end of the corridor turn left, and after a couple of paces turn right into the chaplaincy department. You will see the chapel straight in front of you.

Opening times

07.00 to 19.00, every day

Muslim prayer room

The Muslim prayer room has separate areas for men and women and ablution facilities. During the day the chaplaincy staff will read five prayers in the room, times vary. They also hold special services in the holy month of Ramadan. There is a timetable of upcoming events in the room.

Location

Ground floor, east wing

Directions

Enter the hospital via the main entrance, walk past the main reception and a shop and café on your right. Straight ahead you will see a set of lifts, walk around the lifts and go through the doors at the back on the room. The Muslim prayer room is just ahead, and clearly sign posted.

Opening times

08.00 to 20.00, every day

If you would like to use the Muslim prayer room outside of these times, please ask a member of staff to contact our security team, and they will be able to give you access.

Multi-faith room

The multi-faith room, also known as the sanctuary, is open to everyone and provides a quiet place to pray or reflect. The room has tables, chairs, holy books and other resources.

Location

Ground floor, south wing                                                           

Directions

Enter the hospital via the main entrance, walk past the main reception and a shop and café on your right. Turn right onto the south wing corridor. Along the corridor you will see signs directing you to the chapel and sanctuary. At the end of the corridor turn left, and after a couple of paces turn right into the chaplaincy department. You will see the multi-faith room on your left.

Opening times

07.00 to 19.00, everyday

The onsite pharmacy, situated near the main entrance to the hospital, provides a drop-in prescription service for outpatients. 

Location

Ground floor, west wing, tower block

Opening times

Monday to Friday, 08.45 to 18.30
Saturday, 09.00 to 13.00
Sunday, 10.00 to 14.00

Location

Ground floor, west wing, tower block

Opening hours

Monday to Friday, 09.00 to 17.00

Places to eat

Hospital restaurant

The hospital’s restaurant serves hot and cold beverages and a selection of snacks, sandwiches, salads, baguettes, wraps, paninis, soups and hot food throughout the day.  

Location

Second floor, south wing, tower block

Opening times

Monday to Friday, 07.30 to 15.00

• Breakfast is served from 07.30 to 11.00
• Lunch is served from 11.30am to 15.00

Gift shop

A gift shop is situated on the ground floor of the tower block. It sells cards, balloons and soft toys.

Location

Ground floor, west wing, tower block

Opening times

Monday to Friday, 08.30 to 17.30

Phoenix Beauty

Phoenix Beauty, situated next to main reception, offers a wide range of beauty treatments including: massage and reflexology, facials, manicures and pedicures. Patients and visitors can visit the salon or alternatively the beauty team are happy to come to the ward. If you would like a price list please call the number below.

Location

Ground floor, west wing, tower block

Opening times

Monday to Friday, 10.00 to 18.00
Saturdays, appointment only

Contact information

Phone: 020 8846 1245

Other facilities

There is a cashpoint on the ground floor in the south wing.