Facilities at Charing Cross Hospital
Plan your journey to hospital
Facilities, shops and places to eat at Charing Cross Hospital.

Reduced lift service at Charing Cross Hospital
We are currently experiencing a reduced lift service at Charing Cross Hospital due to a number of refurbishment works. The escalators are also out of action while brand new escalators are being installed.
Waiting times for the lift may be increased so please do not worry if the reduced service causes you to run late for your appointment.
If you need any help upon arrival at Charing Cross Hospital, please do ask our staff and volunteers for assistance.
We apologise for the inconvenience caused. Thank you for your patience as we prioritise this on-going work.
Choose a facility:
- Wi-fi
- Macmillan information centre
- Chaplaincy services
- Pharmacy
- Opticians
- Places to eat
- Shops
- Other facilities
Wi-fi
NHS Wi-Fi – our free wi-fi service will allow you to browse the internet and use email.
WifiSPARK_PREMIUM – our premium wi-fi allow you to access high-speed content including video and audio streaming in addition to web browsing and emails. Payment is required, please see price list below.
Time |
Cost |
1 day |
£5 |
1 week |
£10 |
1 month |
£20 |
3 month |
£40 |
6 months |
£80 |
1 year |
£160 |
If you have any problems accessing our wi-fi services, please call WiFi SPARK on their 24/7 support telephone line 034 4848 9555 or email support@wifispark.com. Please note wi-fi is only available inside Trust buildings.
Macmillan information centre
The Trust has two Macmillan information centres, situated at Charing Cross and Hammersmith hospitals. Both provide a free drop-in service where people who have been affected by cancer can get emotional and practical support. The centres are managed by dedicated cancer information professionals who can talk through your private needs, answer questions about cancer and direct you towards further resources and support.
Charing Cross Hospital
Location
Ground floor, west wing, tower block
Opening times
Mondays and Fridays, 09.00 to 17.00
Tuesdays, Wednesdays and Thursdays, 09.00 to 16.00
Contact information
Phone: 020 3313 0171
Chaplaincy services
Christian chapel
The Chapel of the Holy Cross is open during the day for private prayer and reflection. Roman Catholic Mass is celebrated on Sunday at 10.00, Monday at 13.00, and Wednesday at 13.00, and usually on Holy Days of Obligation at 13.00 (subject to particular arrangements on the day). Memorial services and other acts of worship are also held at particular times of year such as Christmas and Lent, Holy Week, and Easter. The Blessed Sacrament is reserved.
For further information about times of service, please contact the chaplaincy.
Location
Ground floor, south wing
Directions
Enter the hospital via the main entrance, walk past the main reception and a shop and café on your right. Turn right onto the south wing corridor. Along the corridor you will see signs directing you to the chapel and sanctuary. At the end of the corridor turn left, and after a couple of paces turn right into the chaplaincy department. You will see the chapel straight in front of you.
Opening times
07.00 to 19.00, every day
Muslim prayer room
The Muslim prayer room has separate spaces and ablution facilities for men and for women. These spaces are provided for patients, their families and staff, for private and congregational prayer. Jumma prayers are usually held in the New Board Room in the south wing of the hospital. For further information about times of prayer, please contact the chaplaincy.
Location
Ground floor, east wing
Directions
Enter the hospital via the main entrance, walk past the main reception and a shop and café on your right. Straight ahead you will see a set of lifts, walk around the lifts and go through the doors at the back on the room. The Muslim prayer room is just ahead, and clearly sign posted.
Opening times
08.00 to 20.00, every day
If you would like to use the Muslim prayer room outside of these times, please ask a member of staff to contact our security team, and they will be able to give you access.
Multi-faith room
The multi-faith room, also known as the sanctuary provides a quiet place to pray or reflect.
Location
Ground floor, south wing
Directions
Enter the hospital via the main entrance, walk past the main reception and a shop and café on your right. Turn right onto the south wing corridor. Along the corridor you will see signs directing you to the chapel and sanctuary. At the end of the corridor turn left, and after a couple of paces turn right into the chaplaincy department. You will see the multi-faith room on your left.
Opening times
07.00 to 19.00, everyday
Pharmacy
LloydsPharmacy
The onsite pharmacy, situated near the main entrance to the hospital, provides a drop-in prescription service for outpatients.
Location
Ground floor, west wing, tower block
Opening times
Monday to Friday, 08.45 to 18.30
Saturday, 09.00 to 13.00
Sunday, 10.00 to 14.00
Opticians
Lauder and Rees Opticians
Location
Ground floor, west wing, tower block
Opening hours
Monday to Friday, 09.00 to 17.00
Places to eat
Hospital restaurant
The hospital’s restaurant serves hot and cold beverages and a selection of snacks, sandwiches, salads, baguettes, wraps, paninis, soups and hot food throughout the day.
Location
Second floor, south wing, tower block
Opening times
Monday to Friday, 07.30 to 15.00
- Breakfast is served from 07.30 to 11.00
- Lunch is served from 11.30am to 15.00
Amigo
The shop Amigo is located near the main entrance to the hospital. It sells magazines, books, sandwiches, snacks, drinks and toiletries.
Location
Ground floor, west wing, tower block
Opening times
Monday to Friday, 07.00 to 20.30
Saturday and Sunday, 09.00 to 19.00
Costa Coffee
Costa Coffee is situated on the ground floor of the tower block. The café sells a selection of hot and cold drinks, sandwiches, paninis, toasties, cakes, biscuits and pastries. There is a seating area next to the café where you can eat and drink.
Location
Ground floor, west wing, tower block
Opening times
Monday to Friday, 07.00 to 21.00
Saturday and Sunday, 09.00 to 19.00
Subway
Subway serves a variety of sandwiches and soft drinks. There is a large seating area where you can eat and drink.
Location
First floor, west wing, tower block
Opening times
Monday to Friday, 07.00 to 21.00
Saturday, 08.00 to 17.00
Sunday, 09.00 to 16.00
Vending machines
There are vending machines located on the ground floor, opposite our pharmacy. They serve hot and cold food 24hrs a day.
Shops
Friends of Charing Cross Hospital gift shop
There is a gift shop on the first floor of the hospital which is run by volunteers from the charitable organisation Friends of Charing Cross Hospital.
Location
First floor, west wing, tower block
Opening times
Monday to Thursday, 09.00 to 17.00
Friday, 09.00 to 16.00
Gift shop
A gift shop is situated on the ground floor of the tower block. It sells cards, balloons and soft toys.
Location
Ground floor, west wing, tower block
Opening times
Monday to Friday, 08.30 to 17.30
Phoenix Beauty
Phoenix Beauty, situated next to main reception, offers a wide range of beauty treatments including: massage and reflexology, facials, manicures and pedicures. Patients and visitors can visit the salon or alternatively the beauty team are happy to come to the ward. If you would like a price list please call the number below.
Location
Ground floor, west wing, tower block
Opening times
Monday to Friday, 10.00 to 18.00
Saturdays, appointment only
Contact information
Phone: 020 8846 1245
Other facilities
Cashpoint
There is a cashpoint on the ground floor in the south wing.
Cashier's office
The cashier's office is on the ground floor in the south wing.
Opening times
Monday to Friday, 10.00 to 13.00 and 14.00 to 16.30
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