GPs and referrers
GPs and practice managers can use the information on this page to make a new referral or enquire about an existing patient.
From 1 August 2018, our services will not accept referrals via paper, fax, phone or email to first consultant-led outpatient appointments. All referrals must be made via NHS e-Referrals. Referrals received via other means may be returned to your practice.
We are in the process of transitioning to e-Referrals. If the service you are looking for is not available on e-Referrals, please check our services directory for referral instructions.
Refer to a service using NHS e-Referrals
GPs should use NHS e-Referrals to refer patients to first consultant-led outpatient appointments with our services.
Many services offer direct booking, enabling you and your patient to review available appointments together and book an appointment slot before the patient leaves your surgery. Both you and the patient will receive confirmation of the appointment by email and/or text.
If there are no clinic slots available to book via e-Referrals, you will still be able to refer your patient to us. Select the ‘defer to provider’ option when you submit your referral on e-Referrals. Our service will follow up with the patient directly – within two working days for two week wait services, and five working days for standard services – to arrange their first appointment.
A small number of services – including some cancer services on the two-week-wait referral pathway – do not offer direct booking. These are referral assessment or triage services. When you submit your referral to one of these services, the referral will go to our team of consultants, who will review the referral and determine which clinic will meet the patient’s needs. The service’s administrative team will follow up with the patient directly to arrange their first appointment.
If you cannot find the service you’re looking for on e-Referrals, try searching for the condition rather than the service, or check the general service if the sub-specialty you are looking for does not seem to be available.
If you would like your patient to see a particular consultant but that consultant is not available to book, please address your referral to the preferred consultant and the service will make every effort to accommodate your request.
For enquiries about e-Referral contact 0345 608 8888.
If you have an enquiry about a referral, please contact our central booking office on 020 3313 5060 or ICHC-TR.email@example.com.
Using referral forms
Some services have specific referral forms for use by GPs.
Some services, like maternity, accept referrals directly from patients. Please check the relevant service page for more details.
Referrers must include contact information on all new referrals including the name and email address of the referrer. If querying or seeking advice about a patient who has previously been referred, please state, “seeking advice” in the subject of the letter.
Urgent medical referrals
If you are a GP and need urgent medical advice, please call 020 3311 8888. Our phone line is staffed from 08.00 to 20.00, seven days a week. Out of hours, calls to this number are redirected to the main hospital switchboard where you can ask to speak to the speciality registrar on-call.
In hours a nurse practitioner will answer your call and be able to advise on bed availability and how best to assess your patient. Please call this phone line if you need urgent medical advice and we will organise for a senior physician to speak to you. If you have a patient with complex medical needs who may need to be admitted to hospital, this is the quickest way for you to access specialist advice.
Tests and results
If you are a GP and wish to request a pathology test or receive clinical advice on a patient’s test results, please contact the pathology call centre on 020 3313 5353, 09.00 to 17.00, Monday to Friday, or email: firstname.lastname@example.org.
Refer to the pathology website for more information.
Patient referral enquiries
If you are a GP or practice manager and you have an enquiry that relates to a specific patient, please contact our GP hotline on: 020 3313 5060 (09.00 to 17.00, Monday to Friday, except bank holidays).
Imperial College Healthcare NHS Trust also provides private services for all specialities. If you would like to refer a patient for private care, you can either contact a consultant directly or go through the Imperial Private Healthcare booking office. The office is open Monday – Friday 08.00 – 17.00 and the team can be reached by calling 020 3311 7700 or by emailing email@example.com
For a complete list of consultants that have a private practice at the Trust please visit www.imperialprivatehealthcare.co.uk/our-consultants/