GPs and referrers
GPs and practice managers can use the information and contact telephone numbers on this page to make a new referral or enquire about an existing patient.
Refer to a service
For information on the services we offer and how to refer, please go to our services directory.
Here you can look for a suitable service by searching by the service name, the condition the service treats or the hospital site. Every service page has information on how to refer patients.
GPs can use the NHS e-Referral system to refer patients to our services. For enquiries about e-Referral contact 0345 608 8888.
If you have an enquiry about a fax or email referral, please contact our central booking office on 020 3313 5060 or ICHC-TR.firstname.lastname@example.org.
Using referral forms
Some services have specific referral forms for use by GPs. Referral forms can either be sent by email or faxed to the referral number. Some services, like maternity, accept referrals directly from patients. Please check the relevant service page for more details. Referrers must include contact information on all new referrals including the name and email address of the referrer. If querying or seeking advice about a patient who has previously been referred, please state, “seeking advice” in the subject of the letter.
Urgent medical referrals
If you are a GP and need urgent medical advice, or wish to refer a patient to our services urgently, please call 020 3311 8888. Our phone line is staffed from 08.00 to 20.00, seven days a week. Out of hours, calls to this number are redirected to the main hospital switchboard where you can ask to speak to the speciality registrar on-call.
In hours a nurse practitioner will answer your call and be able to advise on bed availability and how best to assess your patient. Please call this phone line if you need urgent medical advice and we will organise for a senior physician to speak to you. If you have a patient with complex medical needs who may need to be admitted to hospital, this is the quickest way for you to access specialist advice.
Tests and results
If you are a GP and wish to request a pathology test or receive clinical advice on a patient’s test results, please contact the pathology call centre on 020 3313 5353, 09.00 to 17.00, Monday to Friday, or email: email@example.com.
Refer to the pathology website for more information.
Patient referral enquiries
If you are a GP or practice manager and you have an enquiry that relates to a specific patient, please contact our GP hotline on: 020 3313 5060 (09.00 to 17.00, Monday to Friday, except bank holidays).