Blood tests
Appointments for blood tests are offered Monday through Friday at the main outpatient departments of Charing Cross, Hammersmith, and St Mary’s hospitals.
Emergency care
Our emergency care services include accident and emergency departments, specialist emergency centres, and urgent treatment centres (UTCs).
Outpatients
If you have a question about your appointment, or would like to cancel or change your appointment, you can contact our booking team between 8am and 5pm Monday to Friday by calling 020 3313 5000. Alternatively, you can email us at i.outpatientappointments@nhs.net.
Surgery
If you are coming into hospital for surgery or a procedure as an outpatient, or as an inpatient, requiring a hospital stay for recovery there are things you can do to prepare.
Patients
Our patient's section includes information about help, support and facilities available to you during your visit.
Feedback
We value your feedback on our services. Whether you have positive experiences to share or concerns that require attention, your input guides us in our continuous improvement efforts.
Staying safe during your visit
In line with national NHS guidance, we've removed several Covid-19 measures and although masks are optional now, we understand if you prefer to wear one for added peace of mind.
Visiting a patient
We value the positive impact that visits have on the care and comfort of our patients and have implemented a range of safety measures to keep everyone safe and secure when visiting our hospitals.
Preventing and tackling conflict
Our hospitals are very busy and you may need to wait longer for care than usual.
These challenges can be very frustrating for everyone. As part of our response to preventing and tackling conflict, we have set out clear expectations on how we should all behave towards one another.
Find out moreLatest news
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Read the full storyGlobal medical companies join Paddington Life Sciences Partners
Convatec and Ipsen are part of the growing life sciences community around St Mary's Hospital.
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Read the full storyVolunteer Employability Programme is changing lives, and applications are open
Unemployment and poverty are among the biggest factors that may impact an individual’s health – and we know there are significant health inequalities affecting the patient population in north west London. To help address this challenge, Imperial…
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Read the full storyInnovative medical implant found to relieve chest pain
An innovative medical device, known as a coronary sinus reducer, has been found to relieve chest pain from reduced blood flow to the heart.
Keeping in touch Find out more
We recognise the valuable contribution that visiting makes to the care and wellbeing of our patients. That’s why we are pleased to return to our pre-pandemic approach to visiting. However, to help us to protect others, if you have any covid-19 or flu type symptoms please do not visit any of our sites.
Read our full visiting guidelines and information here.
Coming to hospital Our locations
You can read about our main hospital sites by clicking on the links below. Each hospital page has a map, how to find us and parking information, ward information and a list of patient facilities.
- Charing Cross Hospital
- Hammersmith Hospital
- Queen Charlotte's & Chelsea Hospital
- St Mary's Hospital
- Western Eye Hospital
Where to go for care Learn more
Feeling unwell? Had an accident?
If you need medical advice or treatment but you’re not sure whether to go to a GP, urgent treatment centre or A&E, click here for guidance.
You can also read more about our emergency services here.
Feedback, compliments and complaints Find out more
Tell us about your positive experiences and raise your concerns to help us to make improvements to our services. You can feedback by:
- Calling or emailing our patient advice and liaison team
- Taking our friends and family test
- Giving your feedback on NHS Choices or Twitter
- Nominating a member of our staff for an award