Western Eye Hospital front entrance

Western Eye Hospital

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Western Eye Hospital

153-173 Marylebone Road, London NW1 5QH

020 3312 6666

Location information including maps, travel information, facilities, ward details, news and event.

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Eye accident and emergency Service information

We are a specialist eye hospital with an A&E department. Our A&E department is based on the ground floor and is open from 8am to 8:30pm.

Our facilities include outpatients, inpatients, day case and inpatient surgery, as well as the eye accident and emergency service. This is the only service of its kind in west London which provides emergency eye treatment for both adults and children.

If you have an eye emergency, you can walk into the Western Eye Hospital and present yourself to reception. You will then be seen by a specialist triage nurse so that the urgency of the situation can be assessed.

Our facilities

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Places to eat

We have a café

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Pharmacy at Western Eye Hospital

The pharmacy is by the main entrance on the ground floor

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Wifi at Western Eye Hospital

Search for ‘NHS Wi-Fi’ on your mobile phone or laptop device and sign up. 

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CQC rating

Cartoon patient with doctor and relative

As a Trust we are monitored against national standards and targets known as performance indicators. They provide an overview of how successful we are as an organisation at delivering healthcare. They help us monitor waiting times, safety and patient experience.

Our hospitals are also regularly inspected by the Care Quality Commission (CQC) who award ratings against five quality domains: safe, effective, caring, responsive and well-led. On On 7 January 2015 the Trust was given the overall CQC rating:

CQC requires improvement rating

Our most recent inspection report dated 23 July 2019 has seen improved quality of care across a range of services that were inspected back in February 2019, including London’s first outstanding rating for maternity care at both Queen Charlotte’s and Chelsea And St Mary's hospitals. 

See the reports

Ophthalmology
 

I cannot state highly enough how wonderful this place is. The staff were calm, professional and caring as I was in the worse state possible. I have nothing but the utmost respect and thanks for what they did for me and the ongoing care plan which will be put in place for me. A wonderful service, wonderful people. Thank you

Anonymous
Eye test
 

Our experience today at the Western Eye Hospital was first class. At reception the service was prompt and proficient. The waiting area was clean and comfortable. The triage was appropriate and the nurse was comforting. During the second evaluation the nurse was calming to my husband, and the opthalmologist was efficient. Thanks to the staff for a job well done.

Camille
Ophthalmology
 

I went in with a very painful eye having had a shard of contact lens embed itself under my eyelid. The A&E department was busy beyond belief but I waited under two hours and experienced extreme professionalism and clinically excellent treatment. My relief at the doctor removing the lens was immense - thank you so much. A wonderful A&E in the heart of London, I'm very grateful.

Sarah
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