Information for relatives and carers
We want to involve you as much as possible in the assessment, treatment and recovery of the person you care for. We understand relatives and carers play a central role in our patients’ lives and we encourage you to share information about the person you are supporting with our staff as this will help us to look after them better.
To help prevent the spread of infection, we have changed visiting arrangements for our patients. We’re really sorry that we are not currently allowing visitors in our hospitals. This has been a difficult decision to make but we no longer feel we can prevent the risk of spreading the infection if we continue to allow visitors to our hospitals.
Visitors will only be considered in exceptional circumstances, including:
- for a patient at the end of life
- one regular carer for a patient with additional needs, such as a patient with dementia
- one parent/guardian for a child
Please speak to the nurse or midwife in charge of the ward or unit to consider any exceptional arrangements
Carers coming to hospital
Carers are welcome to come to hospital to support patients' health and social needs. Although there are restrictions on visitors coming to hospitals, a familiar carer or supporter is not considered a visitor. We recognise carers play a vital role in supporting patients’ communications needs – particularly where a patient has dementia, learning disabilities and/or autism. We can provide carers with a ‘carers passport’ so that each patient’s main carer can be identified easily. Ask your care team for more information.
Any visitors who are allowed must:
- not come to the hospital if you are feeling unwell, including cold or flu symptoms
- wash or gel your hands as soon as you enter a ward or unit
- follow the additional measures that will be requested by our staff if you are visiting a patient with an infection.
Please speak to a member of the ward team for further information about how we can work with you and support you to support our patients.
Keeping in touch
We have introduced several initiatives to help you keep in touch with family and friends during your stay in hospital. Learn more about keeping in touch.
Staying in hospital
We have developed a leaflet to help guide our patients through some of the changes we've made for inpatients in response to the coronavirus pandemic. Download our leaflet to learn more.
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