Find out what you can expect when you visit our sexual health clinics.

Patient information

Hepatitis vaccine information

There is a national shortage of both hepatitis A and B vaccines at present. If you have been advised by the clinic to have a vaccination for hepatitis A and/or B, please check this website regularly for updates on vaccine availability or if required, call the clinic for further information.

Visit Public Health England's website for more information about the availability of the hepatitis B vaccine.

Before your appointment

When you attend our sexual health clinic, you can ask to see a doctor of the same sex and are welcome to ask for a chaperone.

All male patients are asked not to pass urine for two hours before visiting the clinic. If you need to go to the toilet while waiting to be seen, please alert a member of staff.

Your appointment will be 30 minutes long. The first 10 minutes of your appointment is for registration so please arrive on time for your appointment. If you are more than 10 minutes late for a Check & Go appointment, you will need to rebook.

During your appointment

Most people attending the Jefferiss Wing for the first time will attend the sexual health clinic. If you think you may need to attend a specialist service within the Jefferiss Wing, you will be assessed in the ground floor clinic and referred on if appropriate.

When you arrive at the clinic you will be seen at reception, where you will be registered if this is your first visit, or have your details updated if you are returning.

You will be given a leaflet explaining the visit, information about HIV testing and directed to the appropriate waiting area (we have separate waiting rooms for men and women).

We operate a triage system like the one used in A&E, so you may not be seen in the order that you arrived.

You may experience a wait to be seen, however we try to keep this to a minimum and electronic screens are updated with waiting times. Most visits take less than two hours and nearly all are completed within three hours.

Please note that we are a teaching hospital, so medical students may be present for some appointments. If you do not wish to have them in the room please let the nurse or doctor know and the students will be asked to step outside.

You will be called by a doctor, nurse or health practitioner when it is your turn to be seen. They will take you to a private room for your consultation. You will be asked details about any symptoms you have and your recent sexual activity. There is no need to be embarrassed, this is routine practice and we have a friendly, non-judgemental team. Remember, what you tell us is confidential.

During your appointment it is likely you will need to be examined. We will explain what we need to do and offer tests appropriate to your needs (we always recommend testing for chlamydia, gonorrhoea, HIV and syphilis).

The results of some tests are available immediately, others are sent to a laboratory and will be available later. At the end of your visit you will be advised if you need to return. If you do not need to return we will explain how you will get your test results.

After your appointment

You will probably receive your test results by text within a week of your visit to the Jefferiss Wing. If appropriate, we will invite you for a follow-up appointment or refer you to another service for further care.