We are piloting an outpatient video consultation appointment service, using the technology Attend Anywhere.

Attend Anywhere

First time attending a video consultation - you can practice joining the virtual waiting room at any time

Please make sure you have tested your device to ensure you are using the right browser, your microphone and camera are set up correctly and you have a strong internet connection

To check and test your equipment in advance:

  • Click the 'Start video call' button
  • A new window will open in your browser; click the 'Test call' button, to check everything is working.

*Please read the guidance for equipment and browser recommendations, or to troubleshoot any problems you experience while trying to connect.

Step by step guide to joining your video consultation

1. Setting up

  • We recommend you are sitting in a private well-lit area where you will not be disturbed
  • It is recommended that you try logging on 5 minutes before the start of your video consultation to ensure your equipment is working and that you can access the video consultation service.

2. Starting the video consultation service

If you received a link to this page for your video consultation - Start by clicking on 'Start video call' button above.

If your healthcare professional has shared a web address with you for your video consultation - Copy the web address into your browser address bar
*If for whatever reason your link is not working please call the number given to you with your appointment.

3. Accessing your video consultation 

  • A new window will open in your browser 
  • You need to click the 'Start video call' button to launch your video consultation session
  • In the next screen, click the 'Select Waiting Area' button to reveal a list of waiting areas in a drop down list
  • Select the waiting area for the clinical team or service listed on your appointment letter and reminder text message
  • Enter your first name, last name, date of birth and phone number - this information will help us to identify you
  • Click the box to confirm your agreement with the Terms of Use, Cookie and Privacy Policy
  • Click ‘Continue’ to proceed.

4. Entering the private waiting area

  • You will enter a private waiting area where you will be placed in a queue
  • You will be able to see your position in the queue and hear music, you may also see a message (if this has been input by the service)
  • Please wait for your clinician to greet you. Occasionally there might be a short delay and your appointment might not run at the planned time. This might be because our clinician needs to spend a little longer with another patient. When this happens the consultant will aim to send you a message via the application. 

5. What happens during your video consultation with your consultant

  • Your appointment begins when you are joined by your clinician
  • During the video consultation, your clinician may share their computer screen with you, to display test results, or other important information
  • If a consultation screen is being shared during your consultation, select the window to enlarge view
  • You are welcome to invite a family member, parent, friend and/or carer to sit with you throughout the video consultation. If you would like family member, parent, friend and/or carer to join your consultation, you can ask your clinician to send an invite for them to join the call
  • At the end of your video consultation, the clinician may suggest a further appointment. The next appointment may be at the hospital or on video. Either the clinician will agree a date and time with you or a member of our administrative team will contact you by phone in the next few days.

6. What happens after your video consultation

  • After you disconnect the video call, you will be asked to complete a questionnaire. We very much appreciate you spending the time to provide feedback on your experience to help us to improve our service
  • Following your appointment we will send a letter with the outcome of the consultation to you and to your GP.

Video consultation guidance: 

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Equipment you need for a video consultation

Attend Anywhere works on a PC, Mac or an iOS/Android device, using either a  Google Chrome or Apple Safari browser. Attend Anywhere will not work on Internet Explorer 11. You can download Google Chrome or Safari for free and there is no need to create an account.

You will also need:

  • A good connection to the internet – if you can watch a video online (eg, YouTube) you can make a video call
  • A private, well-lit area where you will not be disturbed during the consultation

Preparing for your appointment

Please make sure you are sitting in a private well-lit area where you will not be disturbed.

You will need to test your device to ensure you are using the right browser, your microphone and camera are set up correctly and you have a strong internet connection.

View our guidance leaflet to ensure your computer or device is compatible.

When you open the link to access the video consultation, you will be asked to enter your first name, last name, date of birth and phone number. This information will help us to identify you. Click ‘submit’ to proceed.

On the next page, you will see a drop down list. Select the name of the clinical service or specialty which appears on your appointment letter and reminder text message. Click ‘submit’ to proceed.

You are welcome to invite a family member, parent, friend and/or carer to sit with you throughout the video consultation.

Once signed in, please wait for our clinician to greet you. Occasionally there might be a short delay and your appointment might not run at the planned time. This might be because our clinician needs to spend a little longer with another patient. When this happens the consultant will aim to send you a message via the application. 

During the video consultation, your clinician may share their computer screen with you, to display test results, or other important information.

At the end of your video consultation, the clinician may suggest a further appointment. The next appointment may be at the hospital or on video. Either the clinician will agree a date and time with you or a member of our administrative team will contact you by phone in the next few days.

After you disconnect the video call, you will be asked to complete a questionnaire. We very much appreciate you spending the time to provide feedback on your experience to help us to improve our service. 

Following your appointment we will send a letter with the outcome of the consultation to you and to your GP.

Security

We’re currently using the video technology Attend Anywhere

Video calls are secure. Patients have their own digital video room that only authorised clinicians can enter. 

The video platform will not take a recording of your consultation. 

Personal details entered at the start of video consultation will be deleted at the end of the call.

Further support and information

If you are experiencing any issues, you can read our leaflet or view the Attend Anywhere website support pages and poster.

Video calls are free, except for any internet usage. A video call uses a similar amount of data to a Skype or FaceTime call (roughly 500 MB for 20 minutes). We recommend that patients connect to their home or work Wi-Fi to avoid using their mobile data allowance.

If you cannot join the video consultation at this time or you are unable to participate in a video consultation for other reasons, please contact us on the email address or phone number below, and we will then make a new appointment for you.

Monday to Friday: 08.00 - 20.00

Phone: 020 3313 5000
Email: APPOINTMENTS@IMPERIAL.NHS.UK

About our video consultations

Attend Anywhere is a secure NHS video consultation service, allowing patients to hold consultations with healthcare professionals.

If you have agreed to attend a video consultation appointment, you will receive a letter or email, and also a text message if we have your mobile number, with details of your appointment, including the date and time and the name of your virtual clinic.

Watch the video to find out more about video consultations

Benefits of video consultations

You may be asked by a clinician if you would like to use our video consultation service for your next outpatient follow up appointment.

Video consultations can save you time and money as you will not need to travel to one of our hospitals. The service may also benefit you if you find it difficult to travel to hospital, or feel more comfortable talking about your health in your own home. 

Video consultations are optional, you can still choose to attend an on-site clinic. Video consultations will not normally be used if you require blood tests or scans or if your clinician needs to carry out an examination.