If you need to contact our maternity team, based at Queen Charlottes and Chelsea Hospital on Wednesday, please use our main switch board number 020 3311 3311 and ask to speak to the member of staff, or team you are trying to talk to.

Covid-19 testing for pregnant women

Birthing people and their support partners no longer need to test for routine appointments, unless they have an elective procedure which requires them to stay in hospital overnight (elective admission), including planned caesarean sections.

If you need to access a lateral flow test, you can do so from 36 weeks' during pregnancy in preparation for any planned admission. Here you can find further information on how to get a lateral flow test and how to record your result.

If you have a positive Covid-19 result, please call the maternity helpline on 020 3312 6135 before your appointment, so we can plan your care following local guidelines. In an emergency let our staff know at hospital once you arrive.

To minimise your risk of getting Covid-19 and other respiratory viruses before your procedure or surgery, try to limit your contact with people outside of your household in the two weeks leading up to your appointment. If you have to meet people, try to meet outside or somewhere with good ventilation. 

About our maternity and obstetrics services

Our maternity and obstetrics service provides care for women and babies throughout pregnancy, labour, and the postnatal period, which usually lasts about 10 days after birth. We take pride in providing personalised, supportive services for all of our patients, whether your pregnancy is straightforward or highly complex.

Our most recent inspection by the Care Quality Commission, published July 2019, rated our maternity service at Queen Charlotte’s & Chelsea and St Mary’s hospitals as ‘outstanding’, the first rating of its kind for a maternity service in London. 

Self-refer to our service

If you would like to have your baby with us, you can self-refer to our service from as soon as you find out you are pregnant.


Information for patients following publication of the Ockenden report

Following publication of the final Ockenden report of the Independent Review of maternity services at The Shrewsbury and Telford Hospital NHS Trust, our thoughts are with all the parents and families affected. We know that the report may cause concern for many others, especially those who are pregnant or planning for a baby.

Find out how you can contact a member of the maternity team about your care.  


One support person can attend appointments at the maternity day units, maternity clinics, ultrasound scans and triage.

Your support person may be asked to wait outside during busy periods. However, your support partner will be able to join you for your appointment.

Birth partners visiting our maternity wards

We are very pleased to welcome two named birth partners who can support women and birthing people during labour, including if they need to be induced. If you have a caesarean section with a regional anaesthetic, you can have one named birth partner present.

A named birth partner is welcome to stay overnight in our maternity postnatal wards to provide emotional and practical support, for both the birthing person and baby. A second birth partner can visit the postnatal wards between 16.00 and 19.00 daily.

While visiting our postnatal wards, maternity day assessment unit, and maternity clinics, we encourage you to consider others, be understanding and offer support whenever you can during these challenging times.

Unfortunately, no other visitors, including children, can visit you in hospital at this time.

We may request that birth partners and support people limit the number of times they leave and re-enter the area, to protect vulnerable patients and minimise the potential for Covid-19 transmission.

Antenatal classes and tours

  • We're launching a new online antenatal course for women who are at least 28 weeks into their pregnancies. PRISM: Postnatal Recovery, Inspiration and Support for Motherhood is a five-week online course delivered by our expert team. Learn more about the class and find out how you can register
  • All partners are welcome to join any virtual antenatal appointments as well as our PRISM virtual antenatal preparation sessions.
  • Unfortunately, we are unable to offer tours of our units at this time
  • Please see the Mum & Baby app for more helpful information about pregnancy and our maternity services.

Maternity helpline

  • Please contact the maternity helpline, 020 3312 6135 in the first instance with any questions about your care
  • The maternity helpline team will answer your questions, or transfer you to another team if required
  • The helpline is available Monday to Friday, 09.00 to 18.00, and on Saturdays and Sundays, 09.00 to 17.00.

Maternity advice email service 

If you are booked to have your baby with us and are experiencing symptoms of coronavirus or any other pregnancy-related problem, you can request a video or telephone consultation by email, imperial.maternityhelpline@nhs.net. Our doctors and midwives are available Monday to Friday, 09.00 to 16.30, to support you by video or phone.

If you’d like to request a video or phone consultation, email the following information to imperial.maternityhelpline@nhs.net:

  • Your full name
  • Your NHS number or hospital MRN number
  • A brief description of your problem
  • Your telephone number (mobile phone if you have one).

Please keep your phone on and close to you. You will receive a text message with instructions on how to join the video consultation, or a phone call. We aim to respond to enquiries within two hours during our hours of operation.

Support and information downloads 

Care and resources

Our network of community midwives offers care close to home through several “midwifery group practices” across north west London for initial bookings and most subsequent antenatal appointments. Click here to learn more about our community clinics.

If you require more complex care due to one or more medical disorders, or if your pregnancy is deemed high-risk, you will be referred to one of our consultant-led specialist services.

Our maternity helpline is available from 09.00 to 18.00 Monday through Friday and is operated by experienced midwives. This has been developed to provide women and their families with direct and easy access to maternity-related information.

Phone: 020 3312 6135

If you are planning to have your baby with us and you think you are in labour, please call the appropriate triage line as soon as possible.

Queen Charlotte’s & Chelsea Hospital: 020 3313 4240
St Mary’s Hospital: 020 3312 5814

Learn more about what will happen and what to do when you are in labour

Where to have your baby

We offer several options to women who choose our maternity and obstetrics service. We offer most of the same services at Queen Charlotte’s & Chelsea and at St Mary’s hospitals, so you can choose the location that is most convenient. You can work with your midwife and/or consultant to determine the most appropriate place for you to give birth: at home, at our birth centres, or on our labour wards. Your care will be safe, supportive and personalised in all of these locations.

We also offer a private maternity service in the Lindo Wing at St Mary’s Hospital and at Queen Charlotte’s & Chelsea Hospital. For further information please visit our private healthcare website

North west London mum and baby app

The free north west London mum & baby app, created by midwives in our area, offers you the chance to explore local maternity services, track your appointments, and keep your care notes all in one place. It is available for download on Apple and Android devices — just search 'mum & baby' in your app store. 


Your midwife or care team may mention eRedbook to you while you’re in our care. eRedbook is your child’s first digital health record, and it is now available in London. Register for eRedbook to start tracking your pregnancy symptoms and making notes about your child’s health. When your baby is born, you’ll be able to use eRedbook to receive copies of your child’s health review, screening and immunisation records. Visit the website to learn more and register.

Additional information

Imperial Private Healthcare

We offer private maternity services at Queen Charlotte’s & Chelsea Hospital, and all profits are reinvested in NHS and private services at the Trust. Visit the Imperial Private Healthcare website for details. We also offer private room upgrades for NHS patients – please speak to the maternity team for further information.

Our history and research

Queen Charlotte’s & Chelsea Hospital is the oldest maternity hospital in the UK and is internationally renowned for its excellence in the care of women with complex medical and obstetric problems. It is also home to the oldest operating milk bank in the world. In addition, Queen Charlotte’s & Chelsea is home to the Women’s Health Research Centre, which is dedicated to improving the health outcomes of women and their babies.

Take our friends and family test learn more

Would you recommend our maternity services to your friends and family? Let us know by completing our friends and family test. Your comments will help us to make changes and take immediate action when there’s a problem.

Review the results


I would like to thank the midwives, nurses and staff we dealt with for their excellent job at delivering a positive birthing experience for my wife and son. All the way through, the staff at St Mary's were friendly, helpful, knowledgable and professional.

St Marys birth centre

From start to finish, we had an amazing experience and received outstanding care and support. My husband and I felt in safe hands from the moment we arrived. We can’t express how grateful we are to the midwives at St Mary's for giving us such a wonderful birth experience. Thank you and please keep doing this great work.


I am absolutely 100 per cent happy with the maternity ward at Queen Charlotte's & Chelsea Hospital. They were all amazing in the theatre. The after care was great too. They always told me and informed me about everything. I loved the way they treated me. I can strongly recommend this hospital for anybody who plans to give birth.

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