Find out what to expect when you come to hospital for your appointment.

Patient information

Before your appointment

You can bring a relative, close friend or carer with you to your appointment. You can also ask for a chaperone and we will endeavour to provide one for you. An examination may be required at your appointment, so please wear comfortable clothes. We recommend you bring your appointment card, a list of medications you are taking, and anything else specified in your letter with you to your appointment. We also recommend you bring a list of questions for the doctor. For all new patients please do not forget to bring in one proof of ID, like your passport, and one proof of residency such as a utility bill.

During your appointment

When you arrive please check-in using the self-check-in kiosks. If the kiosks are not available, please go to reception. Bear in mind sometimes the wait to see the clinician can be up to two hours, however it’s unlikely that you will have a long wait if you are having an observation or a blood test taken.

Please note that we are a teaching hospital, so medical students may be present for some appointments. If you do not wish to have them in the room please let the nurse or doctor know and the students will be asked to step outside. 

Your first appointment will take approximately 30 minutes. We will take observations first, and then you will also speak to a doctor.

After your appointment

We will send a letter to your GP. If you would like a copy of the GP letter and your results, we can send them to you or give your results to you over the phone. You will probably receive a follow-up appointment. Follow-up appointments vary greatly from patient to patient, and may include some further tests and investigations. Please ask your doctor for more information.