Our emergency care services include accident and emergency departments, urgent treatment centres (UTC) and specialist emergency centres.

Emergency care services

Charing Cross Hospital accident and emergency (A&E) and urgent treatment centre (UTC)

Charing Cross A&E serves patients from west London with acute illnesses and injuries. A&E is divided into critical care and assessment areas. Patients are streamed into one of these areas, or into the ambulatory emergency care unit, or the urgent treatment centre, depending on their condition and clinical needs.

Charing Cross UTC is located on the ground floor of the north wing on the corner of Fulham Palace Road and St Dunstan’s Road. It is staffed by experienced GPs and nurses with skills in urgent care. Children can be seen in the UTC by GPs and emergency nurse practitioners; however, as there are no paediatricians on site children will not be admitted as patients at Charing Cross Hospital and ambulances will not bring them to this A&E.

Young patients in need of emergency care will be assessed and stabilised. Once their condition is stable enough to do so, they will be transferred by ambulance to a children’s unit for further specialist treatment. The Trust’s children’s department is based at St Mary’s Hospital in Paddington.

Address

Ground floor
North wing
Charing Cross Hospital
Fulham Palace Road
London W6 8RF

Hours

A&E and the urgent treatment centre are open 24 hours a day, seven days a week.

Contact information

Emergency department phone: 020 3311 1006
Urgent treatment centre phone: 020 8846 1005

Charing Cross Hospital hyper acute stroke unit (HASU)

The hyper acute stroke unit at Charing Cross Hospital is the receiving unit for stroke patients for the whole of north west London. The HASU is one of eight specialist emergency stroke units in London and provides the initial investigation, treatment and care required immediately following a suspected stroke.

Address

Ninth floor
North wing
Charing Cross Hospital
Fulham Palace Road
London W6 8RF

Hours

The HASU is open 24 hours a day, seven days a week.

Contact information

Phone: 020 3313 3856

Hammersmith Hospital urgent treatment centre (UTC) and heart attack centre

The UTC sees patients with minor illnesses and injuries that are urgent but not life-threatening. The UTC is for patients who cannot wait for a GP appointment, but do not need the emergency treatment provided by A&E. Children can be seen for minor injuries and illnesses in the UTC.

Young patients in need of emergency care will be assessed and stabilised. Once their condition is stable enough to do so, they will then be transferred by ambulance to a children’s unit for further specialist treatment. The Trust’s children’s department is based at St Mary’s Hospital in Paddington.

We are one of London’s eight heart attack centres, providing specialist 24 hour emergency care and treatment for anyone suspected of having a heart attack in the west London area.

To ensure you get the best possible specialist care when a heart attack is suspected, an ambulance may take you to a heart attack centre rather than your nearest A&E. At the centre a number of tests will be performed. If it is found that you are having a heart attack an emergency operation called a primary angioplasty will be performed to remove the blockage from the artery.

Address

A block
Hammersmith Hospital
Du Cane Road
London W12 0HS

Hours

The UTC at Hammersmith Hospital is temporarily closed with effect from 08.00 on Friday 20 March 2020. This temporary closure is part of the response to the coronavirus outbreak which is affecting NHS services.

The heart attack centre is open 24 hours a day, seven days a week.

Contact information

Phone: 020 8383 4103

St Mary’s Hospital adult and children’s accident and emergency (A&E) and urgent treatment centre (UTC)

At St Mary’s Hospital there is an A&E department that provides 24 hour emergency care for adults and children that is operated by Imperial College Healthcare NHS Trust.

The adult A&E department at St Mary’s Hospital is divided into the waiting area, the assessment areas and the resuscitation room.

The children’s A&E has a separate waiting room, assessment area and resuscitation room.

Patients with eye conditions are usually transferred to the 24-hour ophthalmic emergency department at the Western Eye Hospital, which is a short distance away on Marylebone Road.

The urgent treatment centre (UTC) is operated by London Doctors Urgent Care (LDUC) which is part of Vocare Ltd.

Address

Emergency department
First floor, Queen Elizabeth Queen Mother (QEQM) building
St Mary’s Hospital
Praed Street
London W2 1NY

Hours

The A&E and the UTC are open 24 hours a day, seven days a week.

Contact information

Adult A&E reception: 020 3312 2808
Children’s A&E phone: 020 3312 3771
UTC phone: 020 3312 5757

Major trauma centre, St Mary's Hospital

St Mary’s Hospital is the major trauma centre for the north west London trauma network and is one of four major trauma centres in London. Major trauma centres save lives and prevent long-term disability by giving patients urgent access to specialist trauma teams, dedicated theatres and state-of-the-art equipment to ensure they receive immediate treatment, 24 hours a day, seven days a week.

Address

Major trauma ward
Ninth floor
Queen Elizabeth Queen Mother (QEQM) building
St Mary’s Hospital
Praed Street
London W2 1NY

Hours

The major trauma centre is open 24 hours a day, seven days a week.

Contact information

Phone: 020 3312 2383

Western Eye Hospital ophthalmic accident and emergency (A&E)

If you have an emergency injury or problem with your eye our ophthalmic A&E department at the Western Eye Hospital provides a 24-hour, seven days a week, service for ambulance and walk in emergencies.

This allows for rapid diagnosis and treatment of eye conditions, which cannot wait for a formal referral from a GP. You will initially be seen by a specialist triage nurse who will assess you before you will be seen by the appropriate doctor who may arrange diagnostic tests in the orthoptic, visual fields and diagnostics departments.

Some patients only require simple eye medication with no need for additional follow up, however others may need to be admitted to the hospital for intensive treatment. If you need additional follow-up in the outpatient clinic, this will be arranged through your GP.

Address

Ophthalmic A&E
Ground floor
Western Eye Hospital
Marylebone Road
London NW1 5QH

Hours

The ophthalmic A&E is open 24 hours a day, seven days a week.

Contact information

Phone: 020 3312 3241