We provide contact phone numbers and email addresses to offer medical advice and referral support to local GPs and practice managers.

Non-urgent medical enquiries

GPs and practice staff within the Trust’s eight referring CCGs (Hammersmith & Fulham, Central London, West London, Ealing, Hounslow, Harrow, Brent and Hillingdon) can email or telephone our medical specialists with non-urgent clinical enquiries, through our GP advice service.

If you are a patient and have an enquiry please contact our patient advice and liaison service (PALS).

GP advice and support

The GP advice phone lines are open during normal office hours, 09:00 to 17:00, Monday to Friday, unless otherwise stated, and we aim to answer emails within 24 hours (except on weekends and bank holidays).

The GP advice service will continue to operate during the COVID-19 outbreak, however, please be mindful responses will not be as timely. 

Please find below:

  • Information regarding triage response times
  • The length of time between initial request and date of appointment
  • A&G email addresses and telephone numbers

_______________________________________________________________

Service Median wait to
first OPA
% Triage within
3 days
A&G Email Address 
and telephone

2WW

1-2 weeks 92% via eRS RAS*

Allergy

24 weeks 88%

via eRS RAS*

Cardiology

4-8 weeks 95% via eRS Advice and Guidance service

Children's & Adolescent
Services

4-8 weeks 86% paediatricadvice.imperial@nhs.net
020 3311 6224
(08:30 to 17:30, Monday to Friday)

Chronic Kidney Disease

4-8 weeks 97% ICHC-tr.ckdadvice@nhs.net

Colorectal Surgery

4-8 weeks 15%

via eRS RAS*

Dermatology

8-12 weeks 2% via eRS RAS*

Ear, Nose & Throat

12-24 weeks 54% via eRS RAS*

Endocrinology and
Metabolic Medicine

8-12 weeks 56% via eRS RAS*

Elderly Medicine

 

4-8 weeks 84%

ICHC-tr.adviceelderlymedicine-imperial@nhs.net

Charing Cross Hospital (for advice and fragility unit admissions): 020 3311 5162

St Mary’s Hospital (for advice and urgent clinic appointments): 077 8961 8954

Facial Reconstruction

Service not available
on eRS
imperial.facialreconstruction@nhs.net

Gastroenterology

8-12 weeks 68% gastroadvice.imperial@nhs.net

Gynaecology

12-24 weeks  97% gynaecologyadvice.imperial@nhs.net

Haematology

4-8 weeks 93% haematologyadvice.imperial@nhs.net

Heart Failure

4-8 weeks **  95%** imperial.hfu@nhs.net

Hepatology

4-8 weeks 94% hepatologyadvice.imperial@nhs.net

HIV

8-12 weeks** 67%** imperial.HIVadvice@nhs.net

Infectious Diseases

8-12 weeks 67% via eRS RAS*

Maternity

TAS only service
avalable on eRS
020 3312 6135 (10:00 to 17:30, Monday to Friday)
Microbiology

Service not available
on eRS
078 2790 4038 (09:00 to 17:00, Monday to Friday)

Neurology

12-24 weeks 93% Stroke and Neurosciences: strokeandneurosciences.imperial@nhs.net

Neurosurgery

12-24 weeks  58% via eRS RAS*

Obstetrics

Service not available
on eRS
imperial.obstetrics-stmarys@nhs.net

Ophthalmology

12-24 weeks Directly bookable ophthalmologyadvice.imperial@nhs.net
020 3312 5791 (08:00 to 20:00, Monday to Friday)

Orthopaedics

4-8 weeks Directly bookable

Contact on Call team via switchboard

Pain Management

24+ weeks 18% via eRS RAS*

Pathology

Service not available
on eRS
ICHC-tr.imperialpathologyresults@nhs.net
020 3313 5353 (09:00 to 17:00, Monday to Friday)

Physiotherapy

4-8 weeks 95% via eRS RAS*

Radiology

Service not available
on eRS
radiologyadvice.imperial@nhs.net

Respiratory Medicine

 

12-24 weeks 60% respiratoryadvice.imperial@nhs.net
0203 311 4488 (09:00 to 18:00, Monday to Friday)

Rheumatology

12-24 weeks 91% via eRS RAS*

Sexual Health

12-24 weeks 75% imperial.sexualhealthadvice@nhs.net

Sleep Medicine

12-24 weeks
100% via eRS RAS*

Surgery - Breast Surgery

1-2 weeks 97% via eRS RAS*

Surgery - General Surgery

24+ weeks 1% via eRS RAS*

Surgery - Plastic Surgery

8-12 weeks 6% imperial.plasticsurgeryadvice@nhs.net

Surgery - Vascular Surgery

12-24 weeks 42% via eRS RAS*

Urology

4-8 weeks 81% via eRS Advice and Guidance services

*Referral Assessment Service - the usual referral pathway on eRS

**Indicative for overarching service