We want our patients and local community to help shape the future of our Trust. Review our on-going programmes, project groups and events to find a way to get involved.
Join an involvement programme
We want to ensure our patients, their families and carers, and our local community are understood, heard, and have control and choice. We want people to feel encouraged and supported to take an active role in their health. Our vision is to build strong relationships with local people and through this they are able to directly influence the development and delivery of our care.
The Trust is developing the ways it involves local people in our work. As part of our patient and public involvement strategy, we want to develop a wide variety of ways in which your views help shape what we do at all levels of our organisation. Below we have listed on-going programmes, project groups and events which you can get involved in. If you are interested in any of the opportunities please email firstname.lastname@example.org.
Work with us as a ‘lay partner’
Lay partners work with Trust clinicians and managers, at a more strategic level, to help shape and oversee the development and implementation of our programmes and projects. They attend project meetings as an equal member of the group and have the information and support that need to ensure they’re able to collaborate on any element of the project. Lay partnership is one of the ways we’re looking to increase public involvement in our Trust. As part of our patient and public involvement strategy, we have set the goal of having two lay partners on each of our key projects and programmes.
Initial principles of lay partnership
The initial principles of lay partnership were developed at an event we held with Trust managers and local people in November 2016. We agreed these so we can expand the role of lay partners on some of our key projects immediately. A more detailed ‘charter’ or agreement for working together is currently being developed and shared for comment in October 2017.
- Lay partners are equal members of a project or programme group. They work with Trust clinicians and managers to help shape and oversee the development and implementation of our strategies, programmes and projects.
- They regularly attend the project or programme meetings. They are not expected to represent other patients or groups of society and do not represent other organisations on the project group.
- Teamwork is important. Both the Trust and lay partners must focus on solutions and work together in a kind and collaborative way. Lay partners must feel comfortable in the role as a ‘critical friend’ in that they can offer feedback and challenge and contribute to the proposals.
- Test this is right for both the Trust and prospective lay partner – have a briefing meeting and be clear about the commitment (when is the meeting, where, how often and what preparation is expected), the prospective lay partner should attend a ‘taster’ meeting with no obligation so they can see what the meeting is like.
- For the briefing meetings, Trust managers must include any assumed base knowledge, be mindful of acronyms and terms and give a detailed briefing of other members on the project group.
- As this is an emerging area of work, this way of working together will be reviewed and a more detailed set of principles will be developed.
Lay partner opportunities
Hammersmith and Fulham integrated care
This project looks at real structural and systematic change of how healthcare is delivered in Hammersmith and Fulham. Some pilots are already underway to better join-up GPs and other services for patients. There are lay partners on this programme but it’s expanding and welcomes more.
Below are three opportunities where we are looking for both adults and young people.
Patient experience group
This is multi-disciplinary group works to improve the experience for families in all our services.
Children’s quality and safety (monthly)
This is a crucial meeting for paediatric services. Together we look at the quality of care we provide. We review clinical incidents, serious incidents and subsequent action plans to improve care. We also review metrics for safety and the risks in our services and what we can do to mitigate them.
Children’s directorate board (monthly)
This meeting brings together all the activity in children’s services. We cover reports from each of our different areas: general and community paediatrics, both paediatric and neonatal intensive care, surgery and specialist paediatrics. This group reviews finance, performance, business plans and any other significant projects underway.
St Mary’s Hospital redevelopment – phase one
The Trust plans to redevelop and refurbish the St Mary’s Hospital site, to ensure we continue to provide safe and efficient care as well as an excellent patient experience into the future. This long-term project will have many workstreams, such as looking at the design and layout of the buildings and how IT systems will work within them.
Improvement projects – clinical strategy implementation programme
Our improvement projects research and explore new ways of caring for our patients and communities that are aligned with our Trust clinical strategy. The information and learnings gathered in these projects are used to inform new approaches to care that can be implemented across our hospitals or on a larger scale. There are two upcoming transformation projects we are looking to involve patients and the public in.
The Trust is embarking on a project to improve patient and staff experience, by refining how patients move through our hospitals. It’s focused on reducing unnecessary delays and waste by supporting staff to deliver the most effective care to their patients, in the right place at the right time. Work will include focusing on how key parts of teams can work together including:
- board rounds, a meeting where medical professionals go through the details of each patient’s treatment on their ward. It’s called a board round as it usually happens around a whiteboard
- ward rounds
- patient handover
- multi-disciplinary meetings, where teams from different specialist areas come together to discuss patient care
The lay partners would be asked to attend a fortnightly meeting held on a Tuesday morning which is attended by doctors, other senior clinicians and project managers.
This looks at our care of older people with frailty who frequently require care from various services. We want to work with staff and patients to improve the way that older people with frailty are identified, treated and supported throughout their care.
Other project groups and events
If you can't commit to joining a long-term programme as a lay partner, sign up for a project group or event.
Patient communications reference group
We’re looking for people to help us review and refine our communications with patients. Volunteers may be asked to review patient information leaflets, website copy or other materials, all of which could be completed from the comfort of your home. You don’t need to have any experience of editing or writing to take part as we want to test that our communications are clear and easy for everyone to understand. If you join this group, members of our communications team will periodically contact you via email to ask for your feedback about leaflets, website copy, and other materials the Trust intends to publish for the use of patients.
Digital reference group
We're looking for people to help us take advantage of how digital technology can improve patient care. Many of us already use smartphones and computers to stay in touch with friends and family, do the shopping and book appointments, but using this technology to interact with our hospital is still relatively rare. Our digital reference group gives you the opportunity to influence how we will use digital technology in healthcare and how we will communicate and engage with our patients. This group meets every three months with email communication between meetings.
We want all our patients to experience safe, quality and harm-free care. Involvement in this project would include helping us find out the things that make our patients and the public feel safe.
Quality Improvement (QI)
Our Quality Improvement programme started in October 2015 to encourage and enable all staff to make improvements in their own areas. This programme is key in meeting our 16/17 objective to deliver sustainable improvements in care quality. To support these staff-led improvement projects, there is a dedicated team of clinical and project experts call the ‘QI hub’ that provide practical support and training to staff leading these projects. By March 2016 the QI hub was supporting over 50 improvement projects. The projects’ aims include improving hospital discharge, staff recruitment, outpatient administration, hand hygiene and safety, including preventing patient falls while in hospital.
The group holds regular iQI Sprint events where healthcare staff, patients, artists, engineers and designers work together to come up with innovative solutions and test these new ideas with patients and hospital staff. iQI Sprints are open to everyone — you don't need to have any experience in healthcare to attend this event. Email Imperial.email@example.com or call 020 3312 5259 with any questions or to register for an event.
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