Our patient and public involvement strategy sets out our objectives and plans to ensure our organisation listens and responds to the needs and preferences of our patients and communities.

Patient and public involvement

This five-year patient and public involvement strategy sets out our objectives and plans to ensure our organisation listens and responds to the needs and preferences of our patients and communities. Our goal is for:

  • all patients to feel that they are understood, heard, and have control and choice over their health and care so that it meets their specific needs. 
  • as many patients, families, carers and local residents as possible to feel encouraged and supported to take an active role in their own health as well as in shaping and delivering the care we provide to help ensure it better reflects patients' needs.
  • a core group of patients, carers and local people to be able to directly influence the development and delivery of our organisational strategy to help us ensure we are making the best use of all of the insight, skills and knowledge available to us. 

Our strategic lay forum

Our strategic lay forum was established in November 2015 to help establish a clear vision for effective patient and public involvement across the Trust. It has members from a wide range of backgrounds and experience. Its role is to oversee the Trust’s involvement strategy, provide advice and feedback and ensure the Trust’s plans and major initiatives are appropriately shaped by the needs and preferences of patients and local communities.

Read about our progress on our involvement strategy in the annual review from the strategic lay forum. This also includes priorities for the coming year

Strategic lay forum minutes

Meet our strategic lay forum members 

 

Trish Longdon
Trish Longdon

Strategic lay forum chair
Trish has held senior positions in the public and voluntary sectors, including board positions at District Audit and the Audit Commission. She has served as Deputy Parliamentary and Health Service Ombudsman investigating complaints about government and the NHS. Trish was the Independent Complaint Monitor for the Criminal Records Bureau and chair of the Appointments Committee of the General Dental Council. Trish has undertaken value for money studies of the NHS and runs a complaint handling company. Trish is currently a lay member of Hammersmith and Fulham CCG.

 

 

 

Ceema Namazie
Ceema Namazie

Strategic lay forum deputy chair
Ms Namazie is an economist by training and holds a PhD in economics (development) from the London School of Economics. She is a commercial professional with more than 20 years’ experience in industry and consulting. Ceema began her career in social development before moving into the corporate energy and natural resource sector and has held various commercial roles. As well as the corporate sector, she has worked with international organisations such as the World Bank and United Nations Development Programme. Ceema was formerly vice chair of the Chartered Institute of Educational Assessors and volunteers with Central London Rough Sleepers.

 

Richard Ballerand
Richard Ballerand

Strategic lay forum member
Richard has significant advisory and board experience in the public, private, and charity sectors. He has a background and education in finance and defence. He also studied psychology at London University receiving a BSc Hons with a further four years on a doctoral course. A former military liaison officer, Richard is a Royal United Services Institute fellow. He serves as: public governor of Chelsea and Westminster Hospital Foundation Trust; lay member of University College London Hospital-BRC Neuroscience Panel; improvement leader fellow at Northwest London Collaboration for Leadership in Applied Health Research and Care; and is a member of London Clinical Senate at NHS England. All this keeps him very busy, but Richard finds it fulfilling.

 

John Black
John Black

Strategic lay forum member
John was formerly a TV director and producer and his work includes Doctor Who and documentaries. He was born in Africa and grew up there before returning to Scotland, aged ten. He studied at his home university – St Andrews, and holds an MA in social sciences. He has a huge interest in health, which led him in 1999 to attend post-grad courses in sports physiology and sports medicine at Brunel University and ran his own Pilates studio in Chiswick for ten years. John has volunteered as a teacher of English in the developing world for a month a year for the last five years. He is keen to give something back to the community through his work on the strategic lay forum.

 

Scott Cowan

Strategic lay forum member
Scott has had an international career in life sciences having worked in the pharmaceutical industry for over 16 years in Australia and the UK. He also has personal experience of chronic disease caring for his mother who was unwell for decades in Australia. Scott is also an active member of his local community with a particular interest in digital health and how it can best support effective care. He is continuing his education and recently completed a short course in ‘digital disruption’ at the University of Cambridge to complement his Bachelor of Science & MBA from Monash University. As Scott lives close to St Mary’s Hospital, he is excited to assist the Trust with external perspectives to strategic challenges.

Olivia Freeman
Olivia Freeman

Strategic lay forum member
Olivia has been working with Imperial College Healthcare NHS Trust for many years to improve patient experience. She is a committee member for Hammersmith and Fulham Healthwatch, and a steering group member of PLACE (patient-led assessment of the care environment) and is also an experienced patient assessor. She represents Healthwatch on north west London Collaborative CCG Integrated Lay Partners. She is on the steering group for Hammersmith and Fulham Accountable Care Partnership. She has represented North West London CCG on the steering group for the closure of the emergency care unit at Hammersmith Hospital. Olivia now sits on the Patient Participation Network for Emergency Care and represents that group on the London Urgent and Emergency Care Transformation and Delivery Board.

Tanya Hughes

Strategic lay forum member
Tanya Hughes is a brand and corporate communication strategist. She has 25 years' experience in consumer engagement and corporate reputation, leading agencies such as Lynne Franks PR, M&C Saatchi Sponsorship and Talk PR. She recently completed a Masters in Science Communication at Imperial College London and is now focused on science and healthcare communications. She is an advisor to the senior leadership team at Imperial College and is currently consulting to new companies in the biopharmaceutical sector.

 

 

John Norton
John Norton

Strategic lay forum member
John is a former solicitor and was a managing director at Hambros Bank. He was educated at Winchester College followed by two years in the military. He holds two BAs, one in history and one in philosophy, and an MA in political philosophy. He wants to help involve users in the design and delivery of integrated care services. He has been a north west London lay partner advisory group member since 2013 and is the patient safety champion for Imperial College Health Partners. He is chairman of the patient participation group at Cavendish Health Centre, and is a trustee for Age UK (Westminster). He is also a council member of three sections at the Royal Society of Medicine.

 

Sonia Ann Richardson
Sonia Ann Richardson

Strategic lay forum member
Sonia has had a long career as a senior manager in health and social care. She has worked for a number of organisations including the The Royal Borough of Kensington & Chelsea and the East London and City Health Authority. Sonia has an interest in patient and public involvement at Imperial College Healthcare NHS Trust and has used the Trust’s services herself. Her experience as a lay partner/patient representative means that she is committed to trying to improve patient engagement, improve quality and safety of service planning and implementation and promoting integrated care that addresses health, prevention, social integration and psycho-social needs. Sonia is also a patient representative on the board of NHS West London CCG. She is on the west London patient and public engagement committee, the west London patient representative group and is an active member of a number of other health related groups, including helping to improve services for cancer.

 

Nafsika Thalassis
Nafsika Thalassis

Strategic lay forum member
Nafsika is the director of the BME Health Forum, a charity that supports black and minority ethnic (BME) organisations in Kensington & Chelsea, Hammersmith & Fulham, and Westminster. She helps deliver health projects for their communities, reduce health inequalities, and develop relationships with NHS providers and commissioners. Nafsika has previously completed a PhD on the history of military psychiatry in the Second World War and she is also interested in championing the rights of people with disabilities particularly autism. Nafsika is currently a Labour candidate for Maida Vale ward.

 

Jane Wilmot
Jane Wilmot

Strategic lay forum member
Jane is deaf with over 30 years’ experience of public and voluntary sector appointments. She worked as a solicitor and a librarian before retiring to bring up a family and has held senior positions at both national and local level. She is currently a lay member for Hammersmith & Fulham CCG and is passionate about ensuring patients have the opportunity to work with health professionals to improve healthcare. She also devotes a lot of her time to improving written communication to patients and that the use of NHS jargon is minimised.

 

 

 

Duygu Yenidogan 

Strategic lay forum member
Duygu Yenidogan is vice president, global head of product and marketing, for American Express global network services, responsible for global marketing, brand and content to partners. During her 14 years at American Express she has also held senior positions in strategic planning, corporate development and mergers and acquisitions in London and New York. Duygu holds a Bachelor of Science in Industrial Engineering from Istanbul Technical University and an MBA from Darden Business School at the University of Virginia. Duygu is passionate about patient experience and how the NHS can continually improve. She became involved after she cared for her father that had surgery at the Trust in 2016.