We work closely with a number of partner organisations to develop and provide services that meet the needs of our patients. ​


As a provider of acute and specialist healthcare, we are a key part of the NHS and the wider health and social care system.  We are committed to playing our full part in helping our patients and local communities to be as healthy as possible. This means working in partnership, informing and involving others in our work and plans. You can see the most recent edition of our Partner update here.

The King’s Fund has created an easy to understand video guide to all of the different organisations and agencies who make up the health system in England. This will provide context to the list of our partners below.

Patients and citizens

We seek to involve patients, their families and carers, and local citizens in our work, informing and helping to shape our plans. Our services have strong links with groups representing service users as well as with national charities that represent and support patients, such as Macmillan Cancer Care and the British Kidney Patient Association. Increasingly, we are working in partnership to improve care and develop new services.  

See Get involved to find out about opportunities for shaping our service and plans.

We also work closely with Healthwatch, the independent ‘consumer champion’ for health and social care.  There is a Healthwatch in every local authority area across England, and our local Healthwatch groups provide vital feedback on our services. For example, the team at Healthwatch Central West London organise patient-led assessment of the care environment (PLACE) inspections. These assessments involve local people going into hospitals to assess how the environment supports patients’ privacy and dignity, how food is provided, general cleanliness and state of repair.

See How are we doing for information about our PLACE inspections.

GPs and referrers

We work for and with GPs, and other health care professionals who refer patients to us, across north west London and beyond. For local GPs, we provide a number of telephone referral services, a telephone liaison service and regular professional development events. Increasingly, we are working in partnership with local GPs to provide and support healthcare closer to patients’ homes, including in community clinics and GP practices.

See GPs and referrers for more information

Commissioners

Almost half of our care is currently commissioned by north west London local clinical commissioning groups (CCGs), about 40 per cent is specialist care commissioned by NHS England, and about 10 per cent of our care is by other commissioners including CCGs beyond our local area. NHS England also has responsibility for ensuring that CCGs are fit for purpose and supporting their development.

CCGs were created following the Health and Social Care Act in 2012 replacing primary care trusts from April 2013. CCGs are clinically-led, statutory NHS bodies responsible for the planning and commissioning of health care services for their local area.

The eight CCGs in north west London are:

The CCGs in north west London have formed two groupings:

  • CWHHE collaborative: NHS Central London CCG, NHS Ealing CCG, NHS Hammersmith & Fulham CCG, NHS Hounslow CCG, and NHS West London CCG
  • BHH federation: NHS Brent CCG, NHS Harrow CCG and NHS Hillingdon CCG

Local authorities

The local authorities for the eight boroughs we serve are responsible for scrutinising our organisation to make sure we are providing effective, efficient health services for local communities.

Other providers

We work in partnership with a wide range of other NHS providers in north west London and beyond. All aspects of our work benefit from increasing collaboration: from sharing pathology services with local trusts to leading on the development of genomics as part of the West London NHS Genomic Medicine Centre.

Since October 2016, we have been working with Chelsea and Westminster Hospital NHS Foundation Trust to share a single electronic patient record system via Cerner Millennium in order to provide patients with better care and experience. The two trusts have seven hospitals all within 10 miles of each other, with many clinicians working across more than one hospital and providing care to many of the same patients. 

The Hammersmith and Fulham Integrated Care Programme was established in July 2016 by: Hammersmith and Fulham GP Federation (including all GP practices in the borough); Imperial College Healthcare NHS Trust (including Charing Cross, Hammersmith, Queen Charlotte’s & Chelsea, and the Western Eye hospitals); Chelsea and Westminster Hospital NHS Foundation Trust (including Chelsea and Westminster and West Middlesex University hospitals); and West London Mental Health NHS Trust. The joint initiative aims to develop a radically better way of providing care for the nearly 200,000 people living in Hammersmith and Fulham.  

Regulators

As an NHS trust, we are regulated by NHS Improvement, which oversees our organisation and provides us with guidance and support.

The Care Quality Commission (CQC) is the independent regulator of health and adult social care in England. Following our last CQC inspection in September 2014, we were rated as ‘requires improvement’.

In February 2019, the CQC inspected: critical care at Hammersmith, St Mary's and Charing Cross hospitals; maternity at Queen Charlotte's and Chelsea and St Mary's hospitals; children and young peoples' services at Hammersmith and St Mary's hospitals; neonatal services at Queen Charlotte's and Chelsea hospital.

The improved ratings mean that Queen Charlotte’s & Chelsea also becomes the first of the Trust’s hospitals to be rated as ‘outstanding’ overall. The other hospitals – and the Trust overall – will stay at their current ratings until further services have been inspected.

The Care Quality Commission (CQC) has also improved its rating for how ‘well-led’ the Trust is overall following a separate inspection in April 2019 – up from ‘requires improvement’ to ‘good’. In addition, NHS Improvement inspected how well the Trust uses its resources to provide high quality and sustainable care for patients for the first time in February 2019 and has given a rating of ‘good’.

Read more about our inspection and the progress we’ve made since.

Education and research

With our key academic partner, Imperial College London, we are one of the UK’s seven academic health science centres, working to ensure the rapid translation of research for better patient care and excellence in education. We are also part of Imperial College Health Partners – the academic health science network for north west London – spreading innovation and best practice in healthcare more widely across our region.

Our partners and partnerships in education, training and research also include:

  • Health Education North West London, our local education and training board
  • Collaboration for Leadership in Applied Health Research and Care for North West London, an alliance of academic and healthcare organisations working for accelerated and sustainable uptake of research that improves patient care
  • Bucks New University, providing rich and varied learning opportunities for nurses and midwives
  • The Florence Nightingale Faculty of Nursing & Midwifery at King’s College London, developing nurses and midwives

See also education and research sections

Our charities

We work increasingly closely with Imperial Health Charity, which funds a range of initiatives for patients and staff.

We also receive valuable support from:

  • COSMIC (Children of St Mary’s Intensive Care)
  • Winnicott Foundation, which raises funds to improve care for premature and sick babies at St Mary’s Hospital
  • Friends organisations across our hospitals