New provider for non-emergency patient transport services

The Trust is pleased to announce that Falck, a leading international provider of ambulance and healthcare services, will be providing a refreshed non-emergency transport service for patients from June this year.

Operating transport services across the Trust’s hospitals, Falck will provide an estimated 330,000 patient journeys every year, with 126 new vehicles and 237 dedicated crews. The company already works with five NHS trusts and a number of clinical commissioning groups.

Non-emergency transport is available for patients whose clinical condition or mobility makes it difficult or impossible for them to attend hospital without assistance (for more information, see here).

Andrew Murray, head of facilities at Imperial College Healthcare Trust, said: “We understand how important this service is for many of our patients, and following a competitive procurement process, we are pleased to be working with Falck from this summer for a five-year term. 

“We’re already working with Falck to ensure that from day one, the service meets our patients’ expectations.”

Current supplier, DHL, will continue to provide non-emergency transport services until 1st June, with teams across our hospital sites working hard to ensure a smooth transition.