Response to CQC Children and Young People CQC survey results

Responding to the publication of the CQC’s 2016 children and young people’s survey, clinical director for children’s services Dr Hermione Lyall said:

“Feedback from our younger patients, their parents or carers is extremely important to us and we really welcome the findings from the 2016 survey results. We are pleased that over 90% of respondents are telling us that our clinical team were friendly and treated them with respect and dignity when they are with us in hospital. The vast majority of patients, their parents or carers said that we gave them enough information about their care, treatment or operation in a way that they understood, feeling able to approach them about any unanswered questions.

“We are disappointed that respondents said hospital food needed to improve, particularly as we’ve put a lot of time into ensuring we provide a wide variety of freshly made food to our younger patients. Food is cooked to order from a menu that is refreshed every six months. Tasting sessions are held regularly on the children’s ward and the samples are well received. We have already carried out a detailed survey of patient views on food in the last year, and we’re working with our caterers and current patients to understand what improvements can be made to the food we offer to patients when they are in hospital. We also acknowledge that some people are telling us that their hospital admission date was changed and we’re determined to improve so that, when an admission date is booked, any changes are kept to an absolute minimum.

“Our clinical team at St Mary’s have already developed an action plan to address all of the feedback, working with patient and parent/carer representatives in the development of this plan, which we believe will ensure all our future patients have a good hospital experience during their time with us.”