Support information

If you have been affected by the death of someone and found that this project brought up difficult thoughts or feelings, we have listed some organisations below that may be able to offer some support:

  • Samaritans: Free 24/7 phone line to talk through any issues you're facing. Call 116 123. www.samaritans.org
  • Shout: Free, confidential, 24/7 text support line in the UK, offering texters immediate support with issues such as suicidal thoughts, depression, anxiety, panic attacks. Text 85258. giveusashout.org
  • Mental health resources for non-English speakers: giveusashout.org/get-help/resources/mental-health-resources-non-english-speakers/

  • Nafsiyat - A charity offering intercultural therapy in over 20 languages to people from diverse cultural communities in London. www.nafsiyat.org.uk/

  • The Black, African and Asian Therapy Network: The UK’s largest independent organisation to specialise in working psychologically, informed by an understanding of intersectionality, with people who identify as Black, African, South Asian and Caribbean. www.baatn.org.uk/

  • Bereavement advice centre: A website offering practical advice on a wide range of bereavement-related topics as well as support. bereavementadvice.org

  • Cruse Bereavement Care Helpline: 0808 8081677 (for bereaved adults and 12-18 year olds) www.cruse.org.uk

  • Good Grief Trust: Here you will find stories from others who have had a similar loss, practical and emotional support and signposting to a choice of immediate tailored local and national support. www.thegoodgrieftrust.org/

  • Marie Curie: The UK’s leading end of life charity. We provide frontline nursing and hospice care, a free support line and a wealth of information and support on all aspects of dying, death and bereavement. Helpline - 0800 090 2309 (free and open 8am-6pm Monday to Friday, and 11am-5pm on Saturdays) www.mariecurie.org.uk/help/support/bereaved-family-friends

  • AgeUK support: UK charity offering general support and advice for the elderly, including specific to bereavement. Age UK Advice Line0 800 678 1602 (Free to call 8am – 7pm 365 days a year) www.ageuk.org.uk/information-advice/health-wellbeing/relationships-family/bereavement/

  • Support After Suicide Partnership: Offer local suicide bereavement support groups, one-to-one and family support, online resources and telephone helplines, and opportunities for individual and group counselling or psychotherapy. supportaftersuicide.org.uk/

  • Young Minds Crisis Messenger: Free, 24/7 crisis support across the UK. If you are experiencing a mental health crisis and need support, you can text YM to 85258

Patient advice and liaison service (PALS): If you have any suggestions, comments or concerns about your care or that of your loved one please contact our PALS team for advice:

The PALS team will listen to your concerns, suggestions or queries and is often able to help solve problems on your behalf.

Alternatively, you may wish to complain by contacting our complaints department:

Complaints department, fourth floor, Salton House, St Mary’s Hospital, Praed Street, London W2 1NY
Email: ICHC-tr.Complaints@nhs.net
Telephone: 020 3312 1337 / 1349

About this page

  • Last updated
  • Author Giuseppe Prima