What do clients think of the service?

At WMP we are open to ideas, feedback and suggestions to make the service as user friendly as possible. Every year we carry out a  satisfaction survey and ask for your opinions about the service we run. 

Additionally, each time you come to clinic we ask you to give us your feedback via our Patient Experience Tracker (PET ) devices that are stationed in each clinic area. 

Here are some of the clients comments from last year’s patient satisfaction survey:

• 95 percent of respondents rated the WMP as excellent in its standard of care
• 96 percent of respondents were happy with confidentiality arrangements
• 96 percent of respondents were made to feel at ease during their visit
• 100 percent of respondents felt the service was helpful and pleasant towards them

What clients liked most about clinic?

• Helpful information: “The nurses always give you excellent advice and explain the procedures”
• “Friendly, efficient and informative”
• “Relaxed atmosphere, professional and very friendly people”
• “Nurse practitioner is especially friendly and helpful and made the whole appointment efficient and easy"
• “Very polite staff”
• “Great staff”
• Quick and easy service: “Easy to get a appointment quickly”; “I phoned up and got an appointment for the same day, very quick to test and friendly service”
• “Quick service and quick tests”
• “Result process is very good”
• Feeling at ease: “Compassion, understanding”
• “Convenient clinic with good transport links”
• Premises: “Safe environment and comfortable clinic rooms”
• “Keep up the good work”
•  “You are excellent” 
• “I like the way it is”
• “Its perfect”
• “Lovely service”

(2008 WMP Patient satisfaction survey)