Help and support

Our staff make every effort to answer any questions or concerns you have and to ensure your relative's or friend's hospital treatment is satisfactory. However, hospital treatment can be complicated and sometimes confusing, and you may require additional help and support.

For on-the-spot help, advice and support, you can get in touch with our patient advice and liaison service (PALS). There is also a wide range of patient support groups associated with our hospitals that welcome patients' relatives and carers - see below for more information. The chaplaincy service can also offer emotional and spiritual support.

Support groups
There is a wide range of patient and carer support groups associated with Imperial College Healthcare NHS Trust. You can find out more information, including contact details, using the links below.

If you would like us to add details of your local support group that welcomes patient's relatives and carers, please contact us at web@imperial.nhs.uk.

If you are interested in finding out about other patient support groups, in London and elsewhere in the UK, Patient UK have details on almost 2,000 groups and organisations.

Help for carers
The Princess Royal Trust for Carers defines a carer as someone who, without payment, provides help and support to a partner, child, relative, friend or neighbour, who could not manage without their help. Many carers do not consider themselves to be carers, despite the considerable impact it can have on their lives. There are several local organisations and centres that offer help and support for carers, including the following:

Hammersmith and Fulham

Westminster